Jacob Wambua

I am an experienced ICT and operations professional with over 15 years of progressive leadership in financial services, real estate, and development sectors. My expertise lies in aligning technology with business strategy—ensuring systems deliver measurable value, operational efficiency, and service excellence.

Over the years, I’ve held key positions including ICT Operations Manager at Housing Finance Ltd, Operations & Business Systems Manager at a microfinance institution, and Manager at Serena Properties Ltd. In each role, I have led transformative initiatives in core banking systems, infrastructure optimization, digital workflows, data security, and stakeholder engagement.

My work spans end-to-end ICT service management, systems integration, project coordination, and regulatory compliance. I am proficient in platforms such as Oracle, Equinox, SQL, and Microsoft, and I am certified in ITIL and Windows Systems Administration. My blend of technical acumen and operational insight allows me to navigate complex environments and drive meaningful, data-backed decisions.

I hold a Postgraduate Diploma in Computer Science and a BA in Economics & Mathematics. I’m passionate about leveraging technology to solve business challenges, improve performance, and deliver impact—whether in the private or public sector.

If you’re looking for a strategic yet hands-on leader to optimize operations, manage change, and enable digital transformation, I’d love to connect.