Jacob Sutterfield
$40/hr
Experienced Operations, Project Manager, and Quality Assurance Coordinator
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Las Vegas, Nevada, United States
- Experience:
- 15 years
Other
About
Strategic and people-centered operations leader with 15+ years’ experience in customer support, quality assurance, and
performance optimization across healthcare, SaaS, and BPO environments. Known for building award -winning QA
programs, scaling high-performing teams, and aligning customer experience strategy with business outcomes. Equally
comfortable coaching frontline teams, leading executive-level reviews, or translating performance data into impactful
operational shifts. Excels in dynamic, cross-functional environments where empathy, process, and innovation intersect.
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