Jacob Norris

I have hands-on experience in startup environments where flexibility and ownership are key. I bring a proven track record in customer retention, cross-functional collaboration, and building scalable success processes, particularly in a fast-paced SaaS environment. In my last position, I played a major part in designing the customer journey, streamlining the handoff from Sales, to Onboarding, to Success, identifying KPI's critical to account health. Much of my work focused on developing proactive strategies to drive retention and build customer relationships. I thrive in roles requiring proactive relationship building, problem-solving, and data-driven decision making. I understand the balance between the customer and the business, ensuring customers get value while aligning with company goals. I'm confident I will hit the ground running, quickly building trust with clients, contributing to both retention and expansion! I will bring a fresh perspective with strong execution that focuses on growth!