Jacob McCoy

JACOB MCCOY IT Professional that delivers results Virginia Beach, VA 23452- I have been in the IT and customer service field for over ten years. I have been self taught with some college and also military training in computer information systems. I will deliver results and make sure the job gets done right every time. Willing to relocate: Anywhere Authorized to work in the US for any employer WORK EXPERIENCE IT shop manager Your Computer Guy - Virginia Beach, VA August 2018 to Present I handle the day to day tasks in the shop including but not limited to: 1. Repairing hardware and software for customers. 2. Purchasing equipment for the business and customer repairs. 3. Providing solutions to customers. 4. Maintaining the business in regards to cleaning and general upkeep. Technical Support InMotion Hosting - Virginia Beach, VA September 2017 to Present I help customers with website hosting and provide support and troubleshooting steps to resolve customer problems. Owner/Technician Real McCoy Technologies - Fort Dodge, IA January 2017 to Present I owned and operated an IT consulting business named Real McCoy Technologies. It has been in business since January 2017 and has a very loyal customer base. Offering the best price and even better results than any other comparable local business that is in the same market. I sold this company when I moved to Virginia Beach. Customer Service Manager SimpleSite - Copenhagen, DK June 2016 to January 2017 In charge of billing, domain name transfers and overall customer service for customers across all countries. Also made sure all terms and conditions were met for each customers website. IT support i-macR December 2015 to May 2016 Responsibilities I was contracted to help support end users with all devices connected to the network and make sure they worked correctly for the end user. I would use the ticket system (Bism) to track all activity for a certain issue for the end user. Would make sure that what ever the issue was, from a simple lock out or malware issue to wiping machines and network connectivity issues. I accomplished this by both on-site support as well as remote support for other campuses own by the company. Accomplishments In my contracted time, I was able to upgrade most of all the hardware and software issues they were having from common neglect of the system. Spent most of my time making sure all machines were once again complaint with all standards set. I also helped come up with a more fluid communication application for android snartphones between techs and the outsourced call center. Skills Used Networking service and repair App development Computer/device repair and maintenance Software upgrading Customer Service Remote Service Technician Remote Support - Clear Lake, IA July 2014 to January 2015 Responsibilities Data entry, IT/printer repair, customer service, installing: printers, copiers, desktop PC's, security systems, installing phone systems, and installing/repairing servers. Skills Used Data entry, MS office, TCP/IP, Networking, Customer Service, Active Directories, Printer and device repairs. Sales and Service support IT Support Internet Sales - Webster City, IA March 2014 to August 2014 Responsibilities I was in charge of creating and maintaining the Webster City Auto Center's website as well as follow up calls for inquires on vehicles on the lot. I also made sure that all vehicles had current photos and price tags on the lot. I sold over 35 vehicles while i was with the company. Wore a second hat for any IT issues at the company. Accomplishments Most sales for three months. Helped build Webster City Auto Center's Web presence Skills Used Customer Service Social Networking Web Creation Sales Software Integration At Home Wireless Networking Support Tier 2 Customer Service Support.com - Redwood City, CA August 2013 to January 2014 Redwood City, CA - August 2013 to January 2014 Responsibilities Worked from home and helped comcast customers with connecting wireless devices in their homes. I would also make sure that they got to the correct department to help with other needs and questions. Accomplishments I was the highest ranked tier 2 agent for two (2) months straight. Also helped with training new agents coming on to the team. Skills Used Customer Service Data Entry Wireless networking Support Warehouse Worker Manpower - Fort Dodge, IA April 2013 to August 2013 Responsibilities This was a Temp job that i worked for Manpower. I have worked multiple contract/temp jobs for Manpower over 3 years. I would would everything from line work loading birdseed to pulling orders and putting it on pallets. Also made sure clean up was done at the end of the day. Skills Used Production/Line work Data Entry Supply/Logistics Operating Forklifts Warehouse Worker Winfield Solutions - Vincent, IA February 2013 to April 2013 Responsibilities This was a temp job for Manpower. I would pull seeds for fields and load them in the trucks. Also checked inventory daily. Accomplishments This was a seasonal job and was able to finish one month ahead of schedule Skills Used Data Entry Operating forklifts/skid loaders Stacking pallets Weighing orders wireless/IT consultant Zwireless/Verizon Wireless/Wireless - Spencer, IA November 2012 to February 2013 • App development for Verizon Fios during pre-launch • Sales • Inventory manager • Billpay • Customer service Computer store Manager Customer Service Computer Zone - Spirit Lake, IA May 2012 to November 2012 Spirit Lake, IA - May 2012 to November 2012 Responsibilities I was the only employee for this company so i did everything from sales of new PC's to customers to doing ALL repair and service on customers computers/home networking. I also ordered all supplies needed. opened at 8 a.m. everyday except sundays and closed around 6:30 p.m. Accomplishments There is no computer store like it in the lakes area and we made a big impact on the community when it was opened. I still have alot of clients i service since i left the company. Skills Used TCP/IP Running network cable and servicing at home wireless networks Customer Service building brand new computers Selling new and pre owned PC's Warehouse Worker Spirit Lake, IA February 2012 to April 2012 Responsibilities This was a Temp to hire position. I was in charge of data entry and pulling raw material for hydraulic cylinders. Skills Used Data Entry Operating forklifts Inventory Control Inventory Clerk Boehringer Ingelhiem - Fort Dodge, IA September 2009 to December 2010 Responsibilities This was a Temp job for multiple areas at Boehringer Ingelhiem. I was with the team that designed the new training modules. I also worked in one of the Inventory Cages and was in charge of Inventory Control. Skills Used Inventory Control Data Entry Matrix Mapics EDUCATION Computer Science ITT Tech - Clive, IA 2010 to 2011 SKILLS Help Desk, Desktop Support, Tech Support, Helpdesk Support, Information Technology, It Specialist, ASP.NET (3 years), Application Development (3 years), Application Support (3 years), Software Development (2 years) ASSESSMENTS Search Engine Optimization — Proficient June 2019 Measures a candidate's ability to interpret online website performance metrics and understand search engine optimization tactics. Full results: https://share.indeedassessments.com/share_to_profile/ b014ead092a12a821f4e756ef41c5c2beed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.