Jacob Mathew

I’m a Strategic Operations Executive with 25 years of turning complex business ideas into profitable, well‑run realities. My sweet‑spot is the intersection of product operations, business processes, and data‑driven decision‑making—helping founders, scale‑ups, and established enterprises move faster with fewer headaches.

Selected wins

• Product‑to‑Profit Governance: Rationalised a 100‑plus product portfolio and introduced a stage‑gate framework that cut launch‑to‑market time by 40 % while freeing $'000s in working capital.
• Service Delivery Uplift: Built an incident/problem/change programme that compressed customer onboarding from 55+ to ≈10 days and lifted NPS by 18 points.
• Strategic Vendor Negotiations: Closed eight‑figure contracts by introducing modular, risk‑sharing templates—trimming legal review cycles by 30 % and increasing gross margin 12 %.
• Post‑Merger Integration: Unified two acquired business units under a single operating model, removing redundant processes and capturing 15 % cost savings within the first year.

How I work

▸ Translate strategy into OKRs and KPIs everyone can rally behind

▸ Hands‑on with ServiceNow, Jira, Confluence, Airtable, and BI dashboards

▸ Equally comfortable coaching Agile teams or presenting to C‑suite and investors

▸ Transparent, timezone‑friendly collaboration from Vancouver (PST)

Ideal engagements

• Fractional COO / Head of Operations

• Product Operations setup or overhaul

• Process re‑engineering to boost customer experience and retention

• Due‑diligence & integration planning for acquisitions

Let’s talk if you need a calm hand to untangle workflows, accelerate delivery, and create repeatable profit.