Jacob Webb Kerr
-- in/jacobkerr
SUMMARY
Results-driven IT Project Manager with over 4 years of experience driving successful technology initiatives and implementations. Proven track record of leveraging CRM systems (Salesforce, Bitrix24), ERP solutions (Deltek Vision), and data-driven approaches to optimize workflows and boost efficiency. Adept at collaborating with cross-functional teams, managing resources, and ensuring project success through effective communication and strategic planning. Passionate about fostering a culture of innovation and continuous improvement in a fast-paced, mission-driven startup environment. Key skills include SaaS implementations, system integrations, vendor management, and BI reporting using tools like Tableau and CRM Analytics.
EXPERIENCE
Co-Founder | Ultraliminal Consulting Tampa FL/ Volcano HI | Jan 2022 – Present
Provided customized strategies and solutions to clients, resulting in improved workflow efficiency, team performance, and overall business outcomes.
Assisted 19 clients across various industries, including a Savannah, GA-based charter fishing business, helping survive the COVID-19 pandemic and rank as the best charter in local SEO, resulting in a feature in a Redfin "Best of Savannah" article.
Implemented and developed marketing campaigns with CRM integration for 2 Roatan-based tourism companies, improving reservation and outreach processes.
Built multiple websites for clients ranging from consulting companies to real estate education, enhancing online presence and lead generation capabilities.
Managed a team of 11 members, including Business Development Representatives (BDRs), project managers, social media specialists, web design experts, and SEO professionals, ensuring the delivery of high-quality services to clients.
Continuously evaluated and adjusted Ultraliminal's services and processes to ensure the company remains at the forefront of the industry and delivers exceptional value to clients.
Owner | SPIN 5-0 Consulting Volcano, HI | Jan 2016 – Present
Artificial Intelligence Implementation: Advised clients on strategies for integrating artificial intelligence into business practices, streamlining processes and optimizing workflows for improved efficiency and cost-effectiveness.
AI-Driven Business Analytics: Utilized AI tools to provide predictive analysis and forecasting, helping businesses anticipate market trends, data-driven decisions, and steer strategic planning.
Workflow Improvements: Aided businesses in improving workflows, finding inefficiencies and recommending solutions to increase performance and productivity.
Deltek Vision Customization: Offered exclusive services in customizing Deltek Vision, a project-based solution for professional services firms, to match specific business requirements.
Microsoft SQL-Based Report Building: Assisted businesses in building detailed and efficient reports using Microsoft SQL, enhancing decision-making processes.
Cryptocurrency Consulting: Provided advice on the nuances of cryptocurrency, equipping businesses with the knowledge to maneuver confidently in the digital currency landscape.
Chief Technology Officer/Director of IT | SPIN Companies Tampa, FL | April 2014 – May 2025
Directed Bitrix24 to Salesforce transition, developing a process that tripled profits per house, increased outreach from 24,000 to 36,000 calls/month, ensured FCC compliance, and improved connect rates.
Proficient in SaaS platforms: Salesforce (5 years), HighLevel (15 projects, 2 years), Infusionsoft (2 projects, 1 year), Bitrix24 (1 project, 10 months), and Deltek Vision ERP (1 project, 10 years).
As Director of IT and CTO at SPIN Companies, expanded the number of properties processed annually from 200 to 800+, encompassing buying, renovating, and selling assets while reducing errors and poor purchasing decisions.
Built and managed teams, trained and supported 50+ virtual assistants, and developed a strong cold calling team, making 300+ calls/texts daily.
Utilized Tableau to analyze sales process data, identifying trends, opportunities, and challenges in securing contracts in the Miami-Dade market.
Customized Salesforce and ERP systems, added 50+ fields in Salesforce for improved data collection and tracking, and enhanced ERP: 1,000+ fields and 350 reports using tSQL, BIDS, and SSRS.
Partnered with Cloud Adoption Solutions and Salesforce representatives to stay informed about relevant changes and updates, earning numerous Salesforce training badges and tracking advancements in Einstein GPT and GenAI GTM tools.
Chief Information Officer / IT Director | Hamptons Luxury Homes Bridgehampton, NY | Jan2007 - Feb 2014
Served as the Chief Information Officer (CIO) for a public microcap luxury homebuilder, spearheading the company's digital transformation and technology adoption.
Implemented a comprehensive network modernization initiative, replacing outdated workstations, adding two new servers, and upgrading the network infrastructure to a high-speed gigabit network.
Devised, installed, and configured a robust disaster recovery program to minimize downtime and data loss in case of unforeseen events, ensuring business continuity and resilience.
Managed and maintained all the company's web properties, successfully overseeing the rebranding and design of the main Telemark Inc. website (telemarkinc.com). Additionally, created and launched websites for HLXHomes.com, hamptonsgreenalliance.org, hgahouse.com, hhpg.org, and other sites for smaller projects, broadening the company's online presence and reach.
Transformed the company's email infrastructure by initially implementing an in-house Exchange server and later migrating the system to a cloud-based Exchange hosting solution for greater flexibility and efficiency.
EDUCATION
Associates Degree, Business Management Entrepreneurship | Eastern Gateway Community College | 4.0 GPA
Eastern Gateway Community College | 2021
CERTIFICATIONS
Agile Foundation | LinkedIn Learning | 2025
Salesforce Certified Associate | Salesforce | 2025 Foundations of User Experience (UX) Design | Google | 2024
SKILLS
Hard Skills: Analytics, Business Development, Business Process Modeling, Business Requirements, Data Analytics, Data Mining, Data Science, ETL, Financial Management, Investment Management, IT Support, Operations Management, Pricing, Product Development, Product Management, Profit & Loss, Program Management, Requirements Analysis, Research, Root Cause Analysis
Soft Skills: Conflict Management, Continuous Improvement, Leadership, Mentoring, Negotiation, Presentation Skills, Project Leadership, Project Planning, Proposal Writing, Recruiting, Requirements Gathering, Sales Management, Staff Development, Talent Acquisition
Technical Skills: Data Collection, Data Management, Data Structures, Data Visualization, Document Management Systems, Forecasting, Linux, Power BI, Power Query, Predictive Analytics, Relational Databases, Systems Analysis, Usability, UX
Software: Adobe Acrobat, Adobe Creative Suite, Content Management Systems, ERP, Google Cloud Platform, Google Suite, Microsoft Access, Microsoft SQL Server, Microsoft Windows Server, Office 365, R, Salesforce, SQL, SSIS, Tableau, Visio, Visual Studio
