Jacob Adegbenjo

I am a highly motivated Customer Support Specialist with experience in live chat support, email handling, phone support, and help desk ticketing systems. Skilled in CRM tools (Zendesk, Freshdesk, HubSpot, Salesforce), knowledge base management, troubleshooting, and customer retention strategies, I excel at delivering fast, accurate, and empathetic solutions. My expertise includes conflict resolution, technical support, onboarding assistance, escalation management, product training, documentation, and service recovery. I am detail-oriented, adaptable, and efficient in remote support, multitasking, time management, and performance tracking. With strong communication, problem-solving, and interpersonal skills, I ensure exceptional customer satisfaction, loyalty, and retention.

If you are looking for a proactive, reliable, and results-driven Customer Support Specialist to enhance your customer experience, I am ready to contribute to your team’s success.