Jaclyn-Mae T. Floro
141 Ledesma St., Aurora Hill
Baguio City, 2600
--Objective
Now looking for a new and challenging position, one which will make best use of my
existing skills and experience and also further my personal and professional
development.
Summary
More than 10 years of experience in training development and delivery, motivation
and team building/leadership, general and technical project management,
product/service marketing and management, negotiation and mediation, More than 2
years of experience as a Virtual Assistant and I can say that I am confident with my
administrative skills which includes email management and marketing using Outlook
and Mailchimp, travel arrangements, filing and documenting, social media accounts
management using Hootsuite, data entry and proofreading, copywriting and use of
WordPress, calendar management, scheduling meetings and taking meeting minutes,
creating posters and banners for social media advertising and I have excellent
English
Experience
Virtual Assistant / Legal Assistant
W3IP Law Pty Ltd – Australia
April 2017 – Present
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Keeps cases organized by establishing and organizing files; monitoring
calendars; meeting deadlines; documenting actions; inputting information into
file database and case management software; confirming case status with
attorney.
Helps develop cases by maintaining contact with people involved in the case;
scheduling depositions; preparing and forwarding summonses and
subpoenas; drafting complaints; preparing and filing discovery requests;
preparing responses to opposing counsel; generating status reports.
Keeps clients informed by maintaining contact; communicating case
progress.
Maintains case costs by verifying outstanding balances with attorney, clients,
and providers.
Supports case preparation by preparing case summaries and materials for
mediation conferences; preparing pleadings; monitoring and obtaining
discovery responses; organizing materials for team case review.
Enhances trial proceedings by organizing evidence; preparing exhibits;
scheduling witnesses; ensuring that witnesses are ready when needed;
taking courtroom notes.
Updates job knowledge by participating in educational opportunities; reading
professional publications.
Accomplishes organization goals by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to job
accomplishments.
Virtual Assistant
Tobin Projects Pty Ltd – Australia
December 2016 – April 2017
• Researching potential business leads
• Obtaining contact information for potential clients
• Read, review and action the CEO’s emails
• Create job advertisements
• Run job schedules
• Advise clients of their current lead times
• Book in installations with clients
• Providing required information to the staff to complete work
• Setup new jobs
• Maintain contact lists
• Take part in daily production meeting, create meeting minutes and action
tasks to the correct staff or departments. Follow up to ensure the tasks are
completed in a timely manner.
• Liaise with different departments to ensure all tasks are being actioned and
completed in the required time
• Use of software like: MYOB, MS Project, Evernote, Aconex, StruMIS
• Administers and monitors the travel budget and ensures travel
accommodations are within budget
• Manages personnel who coordinate the company’s travel needs
Virtual Assistant
Client : Max Wooten – Oklahoma, USA
May 2016 – Present
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Copywriting for an affiliate marketing website: thepoopingpuppy.com
Developed Wordpress-based website for thepoopingpuppy.com
Used Google Adwords for advertising thepoopingpuppy.com and
okdrainman.com
Utilized Google Analytics for the different website
Currently developing a new online store easychangeyardhydrant.com through
GoDaddy
Updating posts and advertising through Social Media Accounts
Assistant Project Manager
MG Group – Australia
October 2015 – November 2016
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Assist Project Manager in the planning, management direction, project
completion, client satisfaction, and financial outcome of assigned construction
projects
Coordinate contractual requirements, design drawings, and project
specifications
Develop project reports on a timely basis
Maintain, manage and document all project reports and statements
Coordinate and schedule execution of the project
Understand the scope of project, identify project participants, keep updated
contact information and ensure reliable means of communicating at all times
Research and investigate some elements that are vital to the culmination of
projects
Perform important administrative functions for the Project Manager, including
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updating project schedule, taking minutes of meetings, make calls to vendors
and clients, respond to emails and write progress reports to the project team
Writing informative and effective search engine optimized copy for the
website and external blog postings
Managing the company’s email marketing campaigns (MailChimp)
Managing the company’s Social Media accounts (Hootsuite) ensuring all copy
is relevant for the different platforms (Autopilot for LinkedIn, Tweepi)
Managing the content diary for social media content
Monitoring social media for company mentions and engaging with customers
where relevant.
Owner / Manager
Bruno’s Bar and Cafe, Baguio City
February 2015 – November 2016
• Accomplishes human resource objectives by recruiting, selecting, orienting,
training, assigning, scheduling, coaching, counseling, and disciplining
employees; communicating job expectations; planning, monitoring,
appraising, and reviewing job contributions; planning and reviewing
compensation actions; enforcing policies and procedures.
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Controls costs by reviewing portion control and quantities of preparation;
minimizing waste; ensuring high quality of preparation.
• Publicizes the restaurant by designing and placing advertisements; inviting
food editors to review the restaurant; contacting local, regional, and national
magazines with feature ideas; encouraging local businesses to hold social
events at the restaurant.
• Enhances department and organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add
value to job accomplishments.
• Meets restaurant financial objectives by forecasting requirements; preparing
an annual budget; scheduling expenditures; analyzing variances; initiating
corrective actions.
• Achieves restaurant operational objectives by contributing information and
recommendations to strategic plans and reviews; preparing and completing
action plans; implementing production, productivity, quality, and customerservice standards; resolving problems; completing audits; identifying trends;
determining system improvements; implementing change.
• Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in
professional organizations.
Owner / Assistant Manager
Kwa Café, Baguio City
November 2014 – May 2015
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Managing the café and take away counter ensuring the highest levels of
customer satisfaction and achieving our turnover and profit targets.
Managing the café’s day-to-day purchase orders of ingredients
Assisting the General Manager with security and cash management including
arrangements for the opening up and closing of the premises.
Assisting the General Manager with the recruitment, management and
supervision of staff with specific responsibility for the training of café staff.
Includes drawing up staff rotas and ensure staff appearance in order
(including café uniform)
Deputizing for the General Manager where and when necessary.
Set a high standard and good example for café staff with regard to
punctuality, attendance and attitude and ensure these standards are
maintained at all times.
Team Lead (Marketing Specialist)
Emapta Versatile Offshore Staffing, Baguio City
May 2015 –September 2015
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Take inbound calls from existing and new customers
Directing customers online to buy where appropriate
Preparing quotes for the customers
Answering customer's FAQ's from information provided based on the policy
document
Completing a customer profile and lead form
Develop leads for our brokers using customer incentives
Schedule follow-up sales calls to customers
Maintain relevant reporting on outcomes
Develop marketing strategies to increase traffic on company website
Email and Social Media Marketing
Identifies trendsetter ideas by researching industry and related events,
publications, and announcements
Prospect for potential new clients and turn this into increased business
Cold call as appropriate within your market or geographic area to ensure a
robust pipeline of opportunities
Identify potential clients, and the decision makers within the client
organization.
Identify opportunities for campaigns, services, and distribution channels that
will lead to an increase in sales.
Learning Specialist
Sitel Philippines, Baguio City
April 2007 – May 2015
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Prospect for potential new clients and turn this into increased business.
Identify potential clients, and the decision makers within the client
organization.
Research and build relationships with new clients.
Set up meetings between client decision makers and company’s leaders.
Present new products and services and enhance existing relationships.
Work with technical staff and other internal colleagues to meet customer
needs.
Arrange and participate in internal and external client debriefs.
Attend industry functions, such as association events and conferences, and
provide feedback and information on market and creative trends.
Work with marketing staff to ensure that prerequisites are fulfilled within a
timely manner.
Trained, supervised and evaluated near-hire applicants for call center
regarding their technical skills
Conducted Call Center Workshop to make trainees aware of the processes in
the call center industry
Prepares reports that require focusing on critical issues and factors
Assisted in the creation and editing of training manuals
Trainer
Informatics Computer Learning Center, Baguio City
2006 – 2007
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Conducted training for Call Center Workshop to make trainees aware of the
different processes in the call center industry
Call Center Agent
Clientlogic Philippines, Baguio City
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Tasked as a Technical Support Representative for Bellsouth.
Took in calls and resolved issues of customers regarding issues about their
internet connection and hardware troubleshooting
Administrative Assistant
Baguio City Online, Baguio City
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Education
College Graduate
• BS Computer Science FEU Diliman, Quezon City
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Other Skills and
Qualifications
Trainings and Seminars/
Certifications
Updating online newspaper daily using HTML
Performed administrative and office support activities for multiple supervisors
Fielding telephone calls, receiving and directing visitors, word processing,
creating spreadsheets and presentations, and filing
Resolves administrative problems by coordinating preparation of reports,
analyzing data, and identifying solutions.
Maintains supplies inventory by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies;
verifying receipt of supplies.
Completes operational requirements by scheduling and assigning
administrative projects; expediting work results.
Ensures operation of equipment by completing preventive maintenance
requirements; calling for repairs; maintaining equipment inventories;
evaluating new equipment and techniques.
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Public Speaking, Research, Writing, Prospecting Skills, Sales Planning,
Identification of Customer Needs and Challenges, Meeting Sales Goals,
Professionalism, CRM, and Microsoft Office, Basic Graphic Design
Trained for Google Analytics
Google Adwords for Mobile Advertising Certified
BUPLAS Certified
GATE Certified
OLAT Certified
BEAT Certified
BERLITZ Calibrated
LEAD Calibrated
Basic Training for Trainers
Anxiety Model
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Coaching for Performance
Evaluating Learning Materials
Coach Track Training Overview CBT
Learning Design Overview
Operation Check Point
Security Awareness v2
Setting Effective and Achievable Goals
Agent Certification Process
Business Continuity Training for Trainers
Business Reviews (GMR, WBR, CBR)
Characteristics of Adult Learners
Client and Operational Reporting – Data Mapping
Creating a Learning Environment
Deploying a Business Continuity Plan and Incident Management
Difficult People in the Workplace
Global Service Desk
GOS Overview CBT
Kronos 5 – Agent Process
Kronos 6 – Time Approval Process for Managers
Lawson Self Service Portal
Leadership Academy Overview
Managing Team Metrics
OMTT Overview
Performance Management Process Training
Preventing Fraud v3
Privacy of Personal Information
Problem Management Policy
Quality Call Monitoring System (Verint v10) CBT
Queue Management for Coaches
Recruiting Talent
Six Sigma Introduction
The Power of One
Verint PCI – Mute on Demand
Wingspan Goals and Appraisals System Training
Character References
Cynthia Maslian
Former Manager
IQOR Philippines-
Racel Estrada
Colleague
Sitel Philippines-
Abigail Sarmiento
Colleague
Sitel Philippines-
Annie Bernadette Costales
Colleague
Sitel Philippines-
