Jackylyn Cabunilas

Strategic Operations Leader with 17+ years of experience in Shared Services, Outsourcing, and Market Research: driving transformation, scaling delivery, and leading high-performing teams across global markets.

I’m outcome-focused and intentional in leading what truly moves the business forward. Whether it's optimizing processes, developing talent, or aligning operations to client and commercial goals, I focus on impact; not activity.

I’ve led high-performing teams of 250 to 1,800+ FTEs, delivering measurable results:

✔ 54% improvement in revenue recognition

✔ 35% reduction in turnaround time

✔ Double-digit NPS growth

✔ Growth / expansions through operational innovation

My strength lies in building scalable, high-performing delivery models that bring clarity, structure, and measurable value. I consolidate what’s fragmented, elevate what’s working, and fix what matters; always with the goal of long-term, sustainable growth.

If you’re looking for a senior leader who builds what matters and delivers what counts, I’d love to connect.