Jackylyn Banares
--LinkedIn: linkedIn.com/in/jackylyn-banares-a-b
ABOUT ME
I am an efficient and confident Virtual
Assistant with demonstrated experience
of working in the Mental Health Facility,
E-Commerce and BPO. My experienced
helped me develop expert knowledge of
the admin task and Customer Service. I
am highly motivated to continue learning
and improving my craft.
SKILLS & PROFICIENCIES
Intake Coordination
Customer Service
Proficient in using CRM software
Excellent Communication Skills
Strong Work Ethic
Great Attention to Detail
Canva
EHR Data Entry
Tools
IcanNotes- Avaya
G-Suite
CRM - Zoho
Canva
Call Shaper
Call Tools
Amazon Work space
CERTIFICATION & VOLUNTEER WORK
Training workshop
Social Media Marketing, lead Generation, Content
Creation, Search Engine optimizatio March 2022.
Real Estate 101VA Training Program May 10th 2022
Email Management December 2021
WORK HISTORY
Intake Coordinator / Medical Virtual Assistant
Keturaha Health
February 2022 to January 2023
Responsible for awelcome, register, and admit patients at
healthcare facilities through phone, Email and Referrals.
Gather information about the patient and create patient
records. I also make appointments and schedule
procedures for future medical treatments
VIRTUAL ACCOUNT MANAGER/ SALES ADMIN
ASSISTA INFOCOMM & SECURITY
ANUARY 2022 - AUG 2022
Manage all online orders accurately track and report order
progress, follow up and handle all customer queries.
Make outbound customer calls to promote and sell a
product or service.
Record invoice to Zoho Books and Record shipment/
tracking No. to aftership
CUSTOMER SERVICE REPRESENTATIVE (CHAT AND
VOICE )
TRANSCOM BACOLOD
AUG 2018 - JAN 2022
Answering phones from customers professionally and
responding to customer inquiries and complaints
Completing call notes and call reports as necessary and
updating them in the CRM. Obtaining and evaluating all
relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and
actions taken.
EDUCATIONAL BACKGROUND
Bachelor of Science in Nursing West Negros
University Bacolod City, Philippines-
