Jackline Wanjiru

Jackline Wanjiru --Summary A highly motivated and adaptable professional with proven experience in customer service and virtual assistance. Skilled in resolving customer inquiries efficiently and professionally, maintaining positive relationships, and exceeding expectations. Demonstrated ability to manage multiple tasks simultaneously and prioritize effectively. Adept at written and verbal communication, problem-solving, and time management. Eager to leverage skills and experience to contribute to a dynamic team environment. Work Experience  Customer Service Representative ONQ Company, Kenya From Feb 2020 – Nov 2022  Provided exceptional customer service via phone, email, and chat, resolving inquiries and complaints promptly and efficiently.  Assisted customers with product information, troubleshooting issues, and order processing.  Maintained a positive and professional demeanor throughout interactions, ensuring customer satisfaction.  Adhered to company policies and procedures while demonstrating flexibility and adaptability.  Developed strong working relationships with colleagues and contributed to a positive team environment.  Achieved a 95% customer satisfaction rating consistently.  Virtual Assistant Dyson Organization, Kenya From Jan 2023 – Dec 2023  Provided comprehensive administrative and technical support to clients remotely.  Managed schedules, calendars, and travel arrangements.  Processed invoices and payments, maintained accurate records, and prepared reports.  Composed emails, letters, and other documents professionally and efficiently.  Researched and gathered information, prepared presentations, and completed other assigned tasks.  Proactively identified and anticipated client needs, offering solutions and exceeding expectations.  Utilized various project management tools and software to ensure efficient workflow.  Maintained strong communication channels with clients, providing regular updates and progress reports. Skills  Customer Service: De-escalation, Communication, Problem Solving, Conflict Resolution, Active Listening, Empathy, Patience.  Virtual Assistant: Time Management, Organization, Multitasking, Project Management, Communication, Writing, Technical Skills, Software Proficiency  Writing: Blog Posts, Articles, Social Media Content, Creative Content, Editing, Proofreading  Communication: Verbal, Written, Non-Verbal, Email, Phone, Chat  Technical Skills: MS Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, Project Management Tools, CRM Systems  Soft Skills: Adaptability, Teamwork, Time Management, Problem Solving, Critical Thinking, Initiative, Cultural Sensitivity, Professionalism Additional Information  Proficient in multiple languages: [English, Swahili]  Excellent computer skills and software proficiency  Strong attention to detail and ability to meet deadlines  Highly adaptable and able to thrive in fast-paced environments  Enthusiastic and passionate about providing exceptional service