Jackline Othach

JACKLINE OTHACH Curriculum vitae PERSONAL DETAILS Telephone: - Email Address: - Postal Address: P.O. Box-, Nairobi Religion: Christian Summary I thrive to posses excellent project management leadership and event planning skills with a strong background in consumer public and customer relations. I am a Tech-savvy and confident with extensive experience in customer service, marketing and public relations. I am a Poised and competent team builder and natural team player who thrive in fast-paced corporate environments. WORK EXPERIENCE July 2016- Present:​ ​Entrepreneur/ Marketing Director Oakley Enterprise (Hair &Beauty Parlor Management /Interior Design / Artwork) Duties & Responsibilities ❖ Recruit, hire, supervise and schedule the beauty business establishment. ❖ Create marketing plans, manage social media accounts, write blogs, brand development and promotion (logos, company colors/ themes), special events, email newsletters, creation of marketing materials (flyers, presentations), reputation marketing, speaking engagements. ❖ Follow-up after services, customer surveys, oversee employees’ work, call customers, and handle escalating customer issues ❖ Perform administrative duties such as calendar management, data entry, inbound/ outbound mail, client intake, email lists, generate class materials, networking contact follow-up, and manage office supplies. ❖ Liase with the accountant to oversee that the accounts Payable/ Accounts Receivable, billing, payment collection, deposits, monthly reconciliations, financial reporting, tax preparation and payments, sales tax collection, calculation and filing, monthly/ periodic financial close, annual budgets, credit and collection are done on time. 2014 - February 2016: Public Relations Executive Al Nabooda Automobiles Media City, Dubai Duties & Responsibilities ❖ Designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos. ❖ Providing clients with information about new promotional opportunities and current PR campaigns progress ❖ Dealing with enquiries from the public, the press, and related organizations ❖ Organizing promotional events such as press conferences, open days, exhibitions, tours and visits ❖ Planning publicity strategies and campaigns ❖ Build strong relationships and networks with colleagues, clients and the media ❖ Undertake research for new business proposals and present them to potential new clients 2012 - Dec 2013: Customer Care Representative Falcon Eyes Real Estate and Property Management Inc. Al Shatha Towers, Dubai Duties & Responsibilities ❖ Attracts potential customers by answering product and service questions; suggesting information about other products and services. ❖ Opening and Maintaining customer accounts by recording and updating account information. ❖ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ❖ Completes assigned tasks within given deadlines. 2010 - 2011: Administration Assistant Valleria Fashion and Media House Nairobi, Kenya Duties & Responsibilities ❖ Provide general administrative and clerical support including mailing, scanning, faxing and copying to management ❖ Maintain electronic and hard copy filing system ❖ Open, sort and distribute incoming correspondence ❖ Perform data entry and scan documents ❖ Manage calendar for managing director ❖ Assist in resolving any administrative problems ❖ Run company’s errands to post office and office supply store ❖ Answer calls from customers regarding their inquiries ❖ Prepare and modify documents including correspondence, reports, drafts, memos and emails ❖ Schedule and coordinate meetings, appointments and travel arrangements for managers ❖ Maintain office supplies for department 2019- VERIFONE Callcenter customer service/customer technical support EDUCATION EXPERIENCE -: Kenya Institute of Management Diploma in Public Relations Management 2007: Personal Care Institute Beauty, Hair and Image Consultancy -: Sotik High School K.C.S.E CAREER HIGHLIGHTS ● ● ● ● ● ● Project management Motivated team player Promotional campaigns Copywriting and copyediting Deadline-driven Multitasking skills ● ● ● ● Persuasive negotiator Computer Skills Customer Relation Skill InDesign & Artwork experience INTERESTS ❖ ❖ ❖ ❖ Sports Voluntary Community Programs e.g. Tree Planting, Women Empowerment Sensitization..Etc. Artwork Innovative Adventures e.g. GP Karting, Rock Climbing, Zip Lining……..etc. REFEREES/ REFERENCES 1. Samir Mahmud Property Manager FALCON EYES REAL ESTATE AND PROPERTY MANAGEMENT INC. Tel: - DUBAI 2. Charity Corvinius Human Resource Manager VALLERIA FASHION AND MEDIA HOUSE TEL: - NAIROBI,KENYA 3. Judy M. Mathu ` Line producer MANDULAR TV - NAIROBI KENYA