JACKLINE MWIKALI
--
FREELANCER
Nairobi , Kenya
SUMMARY
Adept at analyzing complex business requirements, designing innovation IT solution and
implementing effective strategies to enhance operational efficiency. I have a strong blend
of technical expertise and business acumen. I’m eager to contribute my skills and passion
for technology to a dynamic business environment, driving digital transformation and
fostering innovation.
EDUCATION
PROFESSIONAL EXPERIENCE
GRETSA UNIVERSITY
Freelancer
BUSINESS INFORMATION TECHNOLOGY
2021 - 2023
April 2022 - Present
MWAANI HIGH SCHOOL
HIGH SCHOOL DIPLOMA
2017 - 2020
Created websites for clients.
Coordinate and schedule meetings and conferences with
internal and external stakeholders
Prepare and distribute meeting agendas, minutes, and other
relevant materials
Wrote articles, blogs and research.
SKILLS
Task and time-management skills
Communication and interpersonal skills
Design thinking
Detail-oriented and able to multi-task
Project management
Data analysis
Computer literacy
Web design
Customer Service officer
Felitex Enterprise| September 2023 - present
Resolved customer inquires, complains and issues providing
solutions.
Developed cooperative partnership with customers and internal
business partners.
Handled confidential documents and maintained their proper
organization
Connected with prospective new and established customers to
assess and determine individual needs.,
Marketing & Production Intern
Brandnest Advertising & Branding LTD | April 2023 - August 2023
Communicated with personnel to discuss and plan events
scheduling.
Managed schedules and communicated updates to the
production team.
Conducted research and prepared reports on various topics
related to the company's operations and industry trends
Provided administrative support, including answering phone
calls, responding to emails, and preparing correspondence
