PROFILE
I am an experienced Customer Service Representative seeking for
great opportunity where I can apply my knowledge and skills for
continuous improvement. Trained in resolving customer complaints
and promoting great resolution.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
CONDUENT
JACKIELYN
R.PLANIA
CUSTOMER SERVICE
REPRESENTATIVE
CONTACT
--
| AUGUST 8,2016 - PRESENT
Helping professional from U.S. interpreting their health
insurance claim with a guaranteed resolution and
satisfaction.
CUSTOMER SERVICE ASSOCIATE
THE RESULTS COMPANY | JANUARY 2016-JUNE 2016
Assisted customers with returns, purchasing store
protection plans, and service packages.
Answered telephone inquiries from customers regarding
the status of units and other service issues.
Spearheaded a viral campaign for one of the company's new
products
EDUCATION
ASSOCIATE OF HOTEL AND RESTAURANT MANAGEMENT
BANILAD CENTER FOR PROFESSIONAL DEVELOPMENT|
2003 - 2005
SKILLS
SOCIAL MEDIA
LINKEDIN: @JACKIELYNPLANIA
Calendar Management
Internet Research
Typing
Booking appointments with
clients
Market research
FACEBOOK: /JACKIELYNPLANIA
SKYPE: @JACKIELYN.PLANIA
Taking down minutes of
meetings
Facebook Ads
Following up with
clients/customers (sending
thank you and other
reminder emails)
AWARDS
CAFE GEORG
TOP SELLER / PERFECT ATTENDANCE
APRIL 2010
THE CHURCH OF JESUS CHRIST OF LATTER DAY-SAINTS
FACILITATOR
MAY 2015- MAY 2016
MANDAUE CITY
MANDAUE SCHOLAR-
