JACKIELOU CATALAN
VIRTUAL ASSISTANT
Nueva Ecija, Philippines--iamjackielou.mystrikingly.com/
WORK EXPERIENCE
VIRTUAL ASSISTANT - PROJECT BASED
PROFILE
Reliable virtual assistant, with more
Product Catalogue Support for TPT
Aug 2022 - Dec 2022
than 10 years of customer service in
Provide day to day support of the
the banking and finance industry. Now
education resource website.
providing excellent virtual assistance
Tasked to assist with product
and services where I can apply my
development.
knowledge
Uploading new products to the
and
skills
to
help
entrepreneurs scale their businesses.
main website.
VIRTUAL ASSISTANT
SKILLS
Ecommerce Product Lister for eBay
June 2022 - Aug 2022
Product Research
Responsible for inputting data
Product Listing
from
Bookkeeping
documents, and pdf's into eBay's
Customer Service
listing templates
Finance
Matching
Banking
pictures into listing.
TOOLS
& APPLICATIONS
TOOLS
Canva
QuickBooks Online
spread
sheets,
and
google
uploading
of
VIRTUAL ASSISTANT - PROJECT BASED
Product Lister and Product Researcher
for a Dropshipping business
March 2022 - April 2022
Google Docs
Help with product description,
Google Sheets
titles, and SEO keywords for the
Keepa
ecommerce website.
Helium 10
Performed
Slack
based on criteria.
Trello
product
research
WORK EXPERIENCE
BANK OF THE PHILIPPINE ISLANDS
Customer Relations Specialist (June 2011 - Dec 2021)
Provide day to day support and service to clients.
Processes transactions on credit cards, loans, deposits and other bank products.
Handled product inquiries and customer complaints.
Performed various roles such as bank teller, account openings, customer service, cash vault
custodian, and surprise count for financial transactions and documents.
Performed cross selling to clients for new and existing product campaigns.
Generating and monitoring sales report for the branch.
PHILIPPINE NATIONAL BANK
Customer Service Associate (Oct 2009 - May 2011)
Provide exceptional customer service experience by performing complex range of tasks
that is accurate and customer-focused.
Performed various data entry tasks and administrative tasks from handling daily financial
transactions to supply inventory.
EDUCATION HISTORY
Bachelor of Science in Information Technology
Cum Laude
Major in Programming
Dean's Lister
Thesis involved website development for a hotel and restaurant.
CERTIFICATIONS AND TRAININGS
Certified Quickbooks ProAdvisor
Institution: Intuit
2022
Google Ads Certification
Institution: Google
2021
Online Accounting and Bookkeeping
Institution: MAB Online Academy
2022
Management & Financial Accounting
Institution: Coursera
2020
Social Media Management
Institution: PRO VA Academy
2022
Customer Focus
Institution: Harvard Managementor
2020
FBA Online Arbitrage Crash Course
on Product Research
Institution: AVA PH Elites
2022
Budgeting
Institution: Harvard Managementor
2020
Amazon Seller VA Masterclass
Institution: Amazonation
2021
Decision Making
Institution: Harvard Managementor
2020
