Jackie Toews

Jacklyn Toews 149 Summerfield Way Winnipeg MB R2G 2B2 • - • - Profile Medical Administrative Assistant with experience in providing administrative support in a busy healthcare clinic. Skilled in managing front office functions, including customer service, patient appointments, billing, and records management. Possess strong organizational skills, reliable and dependable with a positive and respectful attitude towards clients and colleagues. Seeking to take next career step in health administration with a respected organization dedicated to providing care to diverse patient populations. Qualifications Typing speed: 50 WPM Knowledgeable in Jonoke software Excellent work ethic, able to work well under pressure Good communications and people skills, showing empathy to help put patients at ease, as well as answer questions they may have Use active listening skills to insure proper follow through on instructions Experience October 2018 – Present Remote Customer Service Agent Skybridge Americas Take phone calls Place orders for customers Track Orders Handle emails/live chat January 2018 – August 2018 Ophthalmologist Assistant Winnipeg Clinic Created charts for new patients Scheduled consults for cataract patients Scheduled follow ups, along with necessary tests, and surgeries Use of Novari to coordinate surgery schedules with Misericordia Hospital Use of Accuro software for appointments January 2016 – October 2017 Medical Office Assistant Assiniboine Medical Clinic Greeted and registered patients Obtain patients’ information and record it in the database Prepared exam room Schedule specialist appointments, follow up appointments and diagnostic imaging appointments Direct calls and messages to appropriate medical staff Maintain patient waiting areas and office front desk in a professional manner Use of Jonoke software for appointments December 2015 – January 2016Practicum Student Assiniboine Medical Clinic Completed Medical Office Assistant practicum Excellent performance in all aspects, becoming a dependable and valuable addition to the clinic Introduced to computer basics, including billing and Jonoke for making appointments and follow ups Greeted patients in a professional manner, and assisted them to the examination rooms Performed basic office procedures, including photocopying, faxing, filing, scanning, and organizing charts Eager learner, seeking out opportunities to enhance skills and experiences throughout the training September 2014 – May 2015Crew Member Tim Horton’s Provide exceptional customer service, ensuring orders delivered quickly and correctly, in store and drive-thru Education January 2016 Medical Office Assistant and Administrative Assistant diploma Robertson College Obtained 100% in computer applications Excelled in medical transcription and office procedures Proven skills in the use of computers, including Microsoft Office programs and Jonoke Introduced to customer service techniques, and the importance of professional communication Understanding of medical terminology, anatomy, and physiology Developed communication skills from group work and speaking out in the classroom June 2014High School diploma River East Collegiate Additional Qualifications CPR and First Aid Complete immunizations PHIA certified Clear Criminal Record Check, Child and Adult Abuse checks REFERENCES Skybridge Americas Tammie Kane Coach- Winnipeg Clinic Colleen Haliuk Doctor’s Assistant Supervisor- Assiniboine Clinic Marc Desjardins Head of Administration-