Jackie Lyn Villaflor

JACKIE LYN VILLAFLOR Quickbooks Pro Advisor + Bookkeeper + Transcriptionist EXPERIENCE TRANSCRIPTIONIST - QUICKTATE, INC. 2010-Present Transcribes voicemail messages into text. Reviews applicant's test. TRANSCRIPTIONIST - GoTranscript 2017-Present Transcribes interviews and podcast into text. SKILLS Customer Service OWNER - Gavin & Grace 2010-Present Manages small online shop engaged in selling bags and dresses for kids. Data Entry Transcription Microsoft Office Google Docs Canva Quickbooks CUSTOMER CARE ASSOCIATE - Prosync, Inc. Aug. 2009-January 2010 Assists Team Leader in day-to-day operations performance and monitoring. Accomplishes Operations Report, Team Schedules, attendance and performance as well as Sales Performance. Handles admin duties for the team. Facilitates order taking from customers as well as coordinates with Sales & Logistics regarding deliveries and management that will yield to facilitate speedy and prompt delivery of company’s goods/product requirements to its valuable customers. Checks accuracy of team member's processed orders in SIP. -- CUSTOMER CARE ASSISTANT - Prosync, Inc. May 2008-Aug. 2009 Handled booking of Purchase Order and Bad Order of clients with high degree of accuracy as well as demonstrates best judgment in verification of Bad Orders as to its peculiarities and requirements. Facilitates delivery processes and documentations through SAP/SIP. Deliver solutions to Logistics and Finance issues and concerns of clients. Supervised order monitoring, database and transmittal and performs coordination activities with other business units/principals and internal divisions involve namely sales, finance and marketing as to stocks availability, lead times, product specifications and other relevant information. CUSTOMER CARE ASSISTANT (BEER/FOOD GROUP)Prosync, Inc. September 2007-May 2008 Handles both inbound and outbound calls from San Miguel Corporation’s internal and external customers (Corporate & Beer Account) and facilitates order taking through phone-in calls and coordinates with suppliers (Beer delivery). Attends/assists to all kinds of customer concern and needs such as inquiry, follow-up, complaints and other related interests. Communicates with interested parties outside and within SMC seeking for sponsorship, business opportunities, partnership, job applications and the likes. Accomplishes Operations Report for the team such as Draft Beer Sales Report, Daily Service Update, Retrieve and process voicemails, Conduct Test Calls and check & monitor Endorsements on a per shift basis, Sales Performance per business for Corporate and Beer Group. Encodes data for Directories for Outbound Calls and consolidation of 632BEER Deliveries. Updating of Records of customer (SMAYLS) and Data clean-up on SAP. OWNER - LAH Food Stop April 2006-September 2007 Manages small business selling frozen goods. -- DATA ANALYST - Asiatype, Inc. January 2005-April 2006 Conducts analysis of Prototype, Specification and Structure of Documents and creation of XML Tagging based on Structure of Document. Creation of Tagging Guidelines and maintenance for updates and new specs. Conducts Orientation of Tagging for New Projects and coordinates with DTD Manager, Project Manager, Team Leaders regarding new projects, new specs and status of Analysis. Acts as Project Lead whenever needed and also does monitoring of Project Status and Queries and handles deadlines, queries, issues and distribution of work for certain projects and gives assistance to Production Team FORMATTER- Asiatype, Inc. June 2004-January 2005 Conversion of RTF documents to XML File for Framemaker purpose. QC of formatted files and Pouring of XML file to Framemaker Template. Extraction of Framemaker File to XML File and Conversion of Quark files to RTF. --