With over 10 years of experience in customer service and tech support. I specialize in troubleshooting, conflict resolution, and managing customer issues effectively.
I’ve worked in diverse industries, including telecommunications, gaming, and technology, adapting to high-pressure situations while always prioritizing customer satisfaction. In 2024, I was recognized as Rookie of the Year and Top Performer, highlighting my commitment to excellence.
I’m skilled in customer service management, technical support, and vendor management. At Accenture, I handled various projects, from technical support for Google products to overseeing vendor onboarding. I’ve also led teams at Telus International, ensuring high-quality support and improving customer satisfaction.
With a Bachelor of Science in Psychology from San Sebastian College, I’m passionate about continuous learning and growth in my field.