Jacintha Ifeoma

UGWUEZE JACINTHA IFEOMA Asaba, Delta State, Nigeria -- PROFESSIONAL SUMMARY Highly motivated and results-driven Customer Service Professional with over 3 years of experience in delivering exceptional customer support and driving customer satisfaction. Demonstrated expertise in handling complex inquiries, resolving issues efficiently, and providing tailored solutions. Proficient in utilizing CRM systems and managing high-volume interactions across diverse industries. Recognized for outstanding communication skills, a strong work ethic, and a genuine passion for helping others. Committed to enhancing customer loyalty and contributing to the success of the organization. CORE COMPETENCIES ● Customer Service & Support ● Sales Expertise ● Problem Solving & Complaint Resolution ● Effective Communication ● CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com) ● Troubleshooting ● Virtual Assistance & Administrative Support ● Email/Chat Support ● Calendar Management ● Documentation & Reporting ● Data Entry & Record Maintenance PROFESSIONAL EXPERIENCE Customer Service Representative Vaxcel Ventures Ltd, Asaba, Delta State, Nigeria September 2021 – December 2023 ● ● ● ● ● ● Responded to customer inquiries via phone, email, chat, and in person, ensuring prompt and accurate service. Tracked client orders with precision, maintaining up-to-date records of all interactions. Provided comprehensive information on products, services, and company policies. Handled customer complaints, offering appropriate solutions and maintaining a high level Customer Service and Marketing of customer satisfaction. Maintained detailed records of customer interactions, transactions, and feedback for continuous improvement. Sales Representative MediHelt Nig Ltd, Asaba, Delta State, Nigeria May 2019 – July 2020 ● ● ● ● ● Delivered sales presentations and product demonstrations to prospective customers, both in person and virtually. Kept informed of market trends, competitor activities, and industry developments, adapting sales strategies accordingly. Identified potential customers, generating leads through cold calling, networking, and referrals. Assisted with order verification, processing damaged/lost package claims, and managing reshipments. Negotiated terms, prices, and contracts, successfully closing deals and exceeding sales targets. EDUCATION Bachelor of Science in Biology Education University of Nigeria, Nsukka Graduated May 2018 CERTIFICATIONS Institute of Chartered Digital Training (ICDM): Customer Service/Support & Marketing Institute of Chartered Digital Training (ICDM): Customer Relationship Management Digital Witch: Virtual Assistance & IT Support TECHNICAL SKILLS CRM Tools: Hubspot, Freshdesk, Trello, Calendly, Monday.com Communication Tools: Microsoft Teams, Zoom, Google Workspace Documentation: Microsoft Office Suite, Google Docs Troubleshooting: Basic IT Support and Technical Assistance