Jacinta Wanda

JACINTA WANDA Nairobi, Kenya - |- PROFESSIONAL SUMMARY Dynamic and resourceful professional with 2+ years of experience excelling in administrative and customer-facing roles. Proven ability to streamline operations, foster client satisfaction, and execute community engagement initiatives. Skilled in driving results through effective communication, multitasking, and organizational abilities. Seeking opportunities to apply my expertise in diverse, fast-paced environments. KEY SKILLS Delivered exceptional customer service, fostering client loyalty and satisfaction. Organized schedules, appointments, and records to optimize workflow efficiency. Communicated effectively with diverse teams and clientele to ensure seamless operations. Resolved client concerns promptly and adeptly to uphold service standards. Leveraged Microsoft Office Suite and management tools to enhance productivity. Collaborated with teams to achieve organizational objectives and maintain excellence. Facilitated community outreach initiatives to build stakeholder relationships. WORK EXPERIENCE Intern – National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA) Nairobi, Kenya August 2022– January 2023 Conducted awareness campaigns to educate communities about drug and alcohol abuse prevention. Supported program planning and logistics for outreach initiatives across various regions. Compiled and analyzed data on community feedback to inform program development. Coordinated with stakeholders and local organizations to promote campaign effectiveness. Managed documentation and reports, ensuring accuracy and compliance with organizational standards. Receptionist EasyFit Gym – Nairobi, Kenya March 2023– January 2025 Welcomed and assisted clients, creating a positive and engaging environment. Managed inquiries via phone, email, and in-person interactions, delivering prompt solutions. Coordinated membership sign-ups and scheduling to streamline service delivery. Monitored and updated client records, ensuring data accuracy and accessibility. Supported team efforts in organizing promotional events and community Prepared project documentation, schedules, and logistical plans for community-driven activities. Assisted in administrative tasks, enhancing the efficiency of project execution. EDUCATION Bachelor’s Degree in Community Development and Environment Jomo Kenyatta University of Agriculture and Technology – Juja, Kenya July 2021 – 2023 Certificate in Computer Application Course Kenya Institute of Management – Nairobi, Kenya From July to September Mastered essential computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint). Gained proficiency in managing data entry, record keeping, and digital documentation. Applied knowledge of software tools to enhance administrative and INTERESTS Traveling to discover new cultures, landscapes, and experiences which helps me to interact with people from different cultures Engaging in Creativity like dancing to express rhythm and artistry while fostering physical wellness. Connecting with Communities by socializing through outings to build meaningful relationships. Immersing in Stories through watching movies to appreciate storytelling and creativity.