Jacelle Aguipo

Contact -- Jacelle G. Aguipo Technical Support Engineer / QA Philippines www.upwork.com/freelancers/jacell ea (upwork) Top Skills Analytical and problem solving Strong decision maker Tolerance in stressed situations Attention to detail Multitasking Written and verbal communication Teamwork Customer Service Service focused Languages Tagalog English Summary An experience as Technical Support Engineer with expertise in promptly resolving customer issues, including software and hardware problems. I work with various software and hardware system and follow an established procedure to escalate unresolved issues to the relevant internal departments. Experience Geckotech Inc. Technical Support / QA Feb 2015 - June 2023 (4 years 4 months) Certifications Talamban, Cebu City Basic Database Semantics- August 25, 2011 Attend client meetings and analyze business processes. Advance Database SemanticsMarch 9, 2013 Conduct weekly client meetings to provide system updates. Campus Journalism Seminar- August 25, 2011 Lead a team 2-3 people, assign tasks and manage all projects. PSITE Congress- February 10, 2012 Demonstrate to clients the comprehensive functionality of the entire system. Analyze and create solutions to meet clients’ requirements. Technical support to clients in person and remotely. Consistently provide prompt problem-solving solutions whenever clients reach out for assistance. Monitoring and follow-up on tasks assigned to the programmers. Reviews and executes the test procedure. Detect, log, and report bugs problem and helps to resolve them. Utilize the system to encode the data. Document entry, scanning and email documents. Page 1 of 2 Cokaliong Shipping Lines Inc. Passage Clerk/Agency Incharge September 2015 - January 2019 (3 years and 4 months) Cebu City Issue tickets to the passengers Answering phone calls of passengers and inquiries Facing customer concerns and resolve immediately Encoding tickets incoming and outgoing Paper works and filling documents for future purposes Document entry for important files Utilize the system to encode the data Education CEBU TECHNOLOGICAL UNIVERSITY- CONSOLACION CAMPUS Bachelor of Science in Information Technology,- Reference Richard Quisumbing- CEO GECKOTECH Inc.-|- Jhomerson Belchez- Senior Embedded Developer-|- Sheryl Raguero- Technical Support Engineer-|- Page 2 of 2