- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 27 years old
- Location:
- Mandaluyong C Ity, National Capital Region, Philippines
- Experience:
- 5 years
JACE ANN JOSE PEREZ
63 Chuaquico Street Hulo, Mandaluyong City
(- |-
PERSONAL SUMMARY
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A highly motivated, confident individual with exceptional multi-tasking capabilities and able to
give timely and accurate advice, guidance, support and training to team members.
Hardworking with excellent attendance and punctuality records who can work equally well.
Can communicate effectively with people from diverse backgrounds, Possessing excellent
management skills and having the ability to work with the minimum of supervision whilst
leading a team of twelve or more.
Having a proven ability to lead by example, be a team player, consistently hit targets, improve
best practices and organize time.
PERSONAL SKILLS
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Active Listening to understand the concern and comprehend the information to respond
thoughtfully.
Communication Skills that involve listening, talking, observing and empathizing.
Time Management that allows you to complete tasks and projects before deadlines while also
maintaining work-life balance.
Flexible and Adaptable, able to work well individually and within a team.
Teamwork and Motivating Others.
ACADEMIC
Primary
Jose Rizal University
(Mandaluyong City)
2004 - 2010
Secondary
Tertiary
Dominican College
(San Juan City)
2011 - 2015
Rizal Technology University
2015 - 2019
Bachelor of Science in Business Administration
Major in Operations Management
WORK EXPERIENCE
● ALORICA CENTRIS — QUEZON AVENUE
Customer Service Representative / Billing Specialist | October 2019 - November 2020
Engage customers in order to provide to them what they need in terms of using their credit
cards and providing quality service. Provide product knowledge to customers through the
features, values and benefits of each type of card. Successfully maintains current knowledge of
the company's products, marketing programs, promotions, and credit card plans. Making sure to
reach and exceed monthly and quarterly goals.
Duties:
Engage the customer through conversation by phone calls and chat. Determine the
customer’s needs.
o Answer customers’ queries about the service and provide them the best solution.
o Communicate current product features and benefits to customers and make sure that
they are updated with the current benefits of each credit card.
o Making sure to hit and exceed my daily metrics.
o Updating and converting leads to opportunities. Check all past due opportunities.
o Treat customers, colleagues and supervisors better than they expect.
o Actively participate in all programs.
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● ACQUIRE PACIFIC ASIA – MANDALUYONG CITY
Billing Analyst | December 2020 - January 2022
Engage customers in order for them to know what are the transactions made using their Ring
Central Phone. Discussing different features of all the available Phone Plans.
Duties:
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Engage the customer through conversation by chat, phone calls and emails if needed.
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Determine the customer’s needs.
Helping customer’s update all necessary information on their subscription.
Providing information about their subscription, if there is an unusual activity or any
subscription that isn't paid yet.
Providing the start and end date of their subscription, so that they will be aware of their
account’s due date.
Treat customers, colleagues and supervisors better than they expect.
● PEAK OUTSOURCING PH – MAKATI CITY
Records Retrieval Specialist | February 2022 - October 2023
Doing an Outbound Call to different facilities obtaining different types of Records, like Medical,
Billing and/or Employment. Providing the needed documents to fulfill the requirements in order
for them to release the Records.
Duties:
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Proper serving of Subpoenas and proper use of HIPAA
Reviewing the Patient’s Authorization.
Knowing the different scope of description for each type of records.
Providing information about the Patient to see if it will match on their system.
Providing the specific Requesting Dates of the needed Records.
Obtaining the turnaround time and commitment date on when they can exactly release
all the Records.
Reviewing the member’s claim and appeals.
Scheduling an appointment for the members
Discussing the insurance benefits and providing difference if there is
Finding a provider or physician for a member.
● VIRTUAL ASSISTANT — APPOINTMENT SETTER
Dental Appointment Setter | November 2023 - December 2024
Duties:
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Assisting patients to set their appointments through text, email or calls.
Platforms used are Curve Hero and Progressive Dental.
Providing ballpark prices for each procedure.
Providing the patients about the free consultation.
Sending an appointment reminder message before the scheduled date.
