Resume
Jac Zimermann (Ziyao Ye)
DOB: 30th. Oct. 1984
Email:-Tel:-
Education
October 2009 to March 2010
Spanish Language Studying, La Universidad Inca Garsilaso de la Vega, Peru
Main Subjects: Spanish Language and Inca Culture
September 2007 to June 2008
AP Degree in Market Management Course, Denmark Roskilde Business College
Main Subjects: International Marketing, Communication, Economics, Selling & Marketing etc.
September 2004 to June 2008 (Distant Learning)
Bachelor Degree of English Language, International Commercial Management of China
Main Subjects: University English, English Speaking Countries History, English Writing, English Literature and etc.
September 2000 to June 2004
Advanced Diploma of International Business, Australia TAFE NSW College
Main Subjects: Marketing, Research Methodology, International Management, Statistics and etc.
Professional Experience
June 1st., 2015 to Present
MCJ Internet Café
Self-Employed
Basic Technical Support in Hardware and Software
Establishing & Managing Customer Relation
Design and Plan Marketing and Selling Strategy
Organizing PC Games Tournament Events
Delivering Employee Training
September 9th, 2015 to Present
Teleperformance Philippines, GSK Account
IT Support HelpDesk Specialist (Customer Service)
Maintaining Employee Windows NT Login Account
Maintaining Major System Account such as, Veeva CRM, JDE, eForms and etc
Analyzing & Troubleshooting Basic System Issue
Troubleshooting & Education MS Office Applications
Coordinating between Different Technical Teams
July 28th, 2014 to July, 2015
Avantice Corporate, Manila (188BET)
Outbound Team Manager
Setting & Analyzing KPI Metrics
Setting & Arrange Team Shift Schedule
Designing & Delivering Outbound Team Training
Designing Outbound Phone Scripts for Customer Retention & Selling
July 28th, 2013 to July, 2015
Avantice Corporate, Manila (188BET)
Training Supervisor
Analyzing Organisational Training Needs
Designing & Delivering Training Modules
Analyzing Performance after Training
June 28th, 2010 to July 25th, 2011
Emerson Electronic Asia. Makati
ITSS Service Desk Specialist (Customer Service)
Maintaining Employee Windows NT Login Account
Maintaining Major System Account
Analyzing & Troubleshooting Basic System Issue
Troubleshooting & Education MS Office Applications
Coordinating between Different Technical Teams
Other Skills
IT Skills
MS Office
Basic IT Troubleshooting Skills (Hardware and Software)
Network Wiring
Python Language & HTML (Still Learning)
Training Skill
Certification of Training the Trainers (Atenieo de Manila University)
Certification of Training and Organizational Needs Analysis (Atenieo University)
Language:
Native Chinese Mandarin and Shanghaiese
Nearly Native English
Conversational Spanish
Intermediate Norwegian
Self-learning in French, Tagalog, Portuguese, Czech, Esperanto and ect.
Soft Skills:
Marketing & Selling Strategy Skills
Hypnotic Conversation Skills
Persuading and Influence Skills
Customer Service Skill
Active Listening Skills