Jabriel Shakoor

Jabriel Shakoor Hospitality, Client Service & Operations Professional 654 E. San Ysidro Blvd, #327, San Ysidro, CA 92173 |- email:-QUALIFICATIONS & ACHIEVEMENTS  Client Service, Hospitality Operations, Account Development, Administrative Management and Sales experience with a proven track record of success.  Established policies, processes and systems that foster and ensure a smooth workflow, maximum optimization of processes, customer satisfaction, and consistency in communication.  Demonstrated expertise as a problem solver with an ability to adapt to new situations finding innovative ways to solve a complex task.  Expertly build customer relationships through strategic communications with key customer decision makers ensuring satisfaction with products / services.  Maintain above standard customer / client service levels that are recognized at the regional level; consistently met and exceeded all projections and goals.  Generates positive impression while interacting with and supporting customers, as well as cultivating a secure corporate impact to ensure success.  Through expert customer service procedures obtained business accounts that generated significant revenue and referrals.  Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds.  Ensure that policies and procedures are being followed, that goals and objectives are met, and that services are being provided efficiently and effectively; taking corrective action as necessary.  Seasoned in answering inquiries over the phone and in writing - -understanding when the situation warrants either means of response.  Client & Guest Relationship Management  Hospitality Operations  Training & Supervision  Account Management  Process & Productivity Improvement  Functions Planning & Management  Switchboard & Telephone Answering  Administrative  Sales & Sales Support  Account Retention  Personnel Management  Revenue & Profits  Corporate Vision & Strategy PROFESSIONAL SUMMARY Results oriented Hospitality Client Service and Operations professional with excellent skills, including product knowledge and the ability to convey all pertinent facts to customers, staff, and management. Demonstrated ability to assess problem areas, offering recommendations resulting in increases in productivity and profitability; background encompasses the ability to establish and build positive, solid relationships with clients and all levels of management. Maintain a vast wealth of knowledge in many areas, including personnel, project, and client management. Highly proficient in infrastructure implementation, sales/sales support, and administrative procedures; motivated, organized, results-oriented team player with excellent communication and relationship building skills. KEY SKILLS & AREAS OF EXPERIENCE TECHNICAL: Microsoft Office Suite (Excel, Word, Outlook). RELATIONSHIP BUILDING: Exceptionally well-developed interpersonal and communication skills; establishes professional rapport with co-workers, and executives. ACCOUNT MANAGEMENT: Effectively prioritizing a large workload and working in an expedient and efficient manner. CAREER EXPERIENCE Sun Diego Charter, National City, CA April 2016 - Present Dispatch / Driver  Expertly transport passengers on interstate trips, chartered tours and/or scheduled routes; maintain logs and records in accordance with all DOT laws and regulations. Marten, Jurupa Valley, CA January 2015 - April 2015 Class A – Driver  Safety operated Tractor Trailer in compliance with all Federal Motor Carrier Regulations.  Directly responsible for driving key performance indicators as outlined in the contract. Swift, Jurupa Valley, CA December 2013 - January 2015 Class A – Driver  Expertly operated Tractor Trailer in compliance with all Federal Motor Carrier Regulations. Alcoholic Beverage Regulation Administration, Washington, DC June 2008 - June 2013 Code Compliance Enforcement  Conducted through investigations a within 1000 feet of ABC licensed establishments; directly responsible for planning and conducting inspections of ABC licensed establishments.  Examined books and records of ABC establishments, analyzing inventory, pricing, and receipt data to ascertain compliance with ABC regulations.  Created an enforcement procedure to specifically deal with noise complaints in the city; charged with Noise Enforcement in the city and received, tracked complaints, inspections and fines and any follow-up.  Expertly conducted training relevant to the Alcoholic Beverage Control laws to police jurisdictions, licensees and trade associations, and other community entities.  Conducted undercover investigations in a variety of settings with Metropolitan Police Department (MPD) officers.  Established and maintained effective working relationships with Federal, State, and local law enforcement and district/city attorney agencies; frequently appeared as a witness in court hearings. Value City Furniture, Newport News, VA July 2007 - June 2008 Sales Associate  Displayed technical product knowledge with emphasis on excellent customer service skills.  Met monthly sales goals, including stain safe and EPP warranties.  Maintained a calm demeanor during periods of high volume or unusual events to keep department operating to standard and to set a positive example for the shift team.  Participated in the planning, development, administration and management of sales operations.  Maintained positive long standing client relations; consistently requested by customers and clients. Aaron’s Rent’s, Newport News, VA August 2006 - July 2007 Sales Manager  Directly responsible for the development adherence to a Customer Support Program.  Developed and/or reviewed standards, policies and procedures for all functions involved with or related to Aaron’s Services.  Reviewed and resolved product and service problems/concerns of customers, quality control personnel and product technicians.  Oversaw and supervised processing of sales orders, agreements and sales invoices.  Received and reviewed all customer satisfaction calls and customer contacts and complaints; reviewed complaint trends and product/component failure analysis; reviewed corrective actions with General Manager.  Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer; maintained 100% customer satisfaction. Value City Furniture, Newport News, VA July 2007 - June 2008 Sales Associate  Displayed technical product knowledge with emphasis on excellent customer service skills.  Worked with little supervision and interacted with co-workers and customers.  Met monthly sales goals and including stain safe and EPP warranties.  Explained and conducted financing approval through online check systems.  Consistently made new contacts, closed orders and generated repeat business through effective account management. Aaron’s Rent’s, Newport News, VA August 2006 - July 2007 Customer Accounts / Sales Manager  Directly responsible for the development, implementation and adherence to a Customer Support Program.  Developed and/or reviewed standards, policies and procedures for all functions involved with or related to Aaron’s Services; greeted customers and took food orders; provided information about products.  Prepared all drink orders to company standards; operated a cash register and received payment from customers.  Utilized training innovations and continuous feedback to maintain standards of excellence.  Managed multiple tasks without compromise of quality or productivity; worked effectively with little to no supervision; used sound organizational skills to achieve results that surpassed company objectives. Denny’s, Pismo Beach, CA August 2004 - June 2006 Restaurant Manager  Reported directly to the General Manager and supervised 15-20 restaurant employees per shift with direct accountability for all operational results for each shift worked; organized marketing activities and promotional events.  Prepared reports at the end of the shift/week, including labor control, food control and sales.  Created and executed plans for quarterly sales, profit and staff development; maintained high standards of quality control, hygiene and health & safety. Smart & Final, San Diego, CA January 2002 - August 2004 Cashier  Compared merchandise invoices to items actually received to ensure that shipments were correct.  Designed and set-up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.  Received, opened, unpacked and issued sales floor merchandise; stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.  Took inventory or examined merchandise to identify items to be reordered or replenished; itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charged card for purchases.  Packed customer purchases in bags or cartons; requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.  Stamped, attached, or changed price tags on merchandise, referring to price list; transported packages to customers' vehicles. Denny’s, Pacific Beach, CA January 2002 - August 2004 Server  Ensured goals were met or exceeded while exceeding expectations.  Established goals and monitored conversations to assure service commitments were met and time was productively invested.  Trained new employees ensuring adherence to company policy at all times.  Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.  Responsible for effectively delivering and implementing innovative and unique client service techniques.  Accurately counted and provided change to customers as required, and followed all customer service and cash handling policies and procedures. Down Under Pub, Durham, NC September 2001 - December 2001 Bartender  Checked identification of customers in order to verify age requirements for purchase of alcohol; Took beverage orders from serving staff or directly from patrons.  Attempted to limit problems and liability related to customers' excessive drinking by taking steps, including persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Damon’s Bar & Grill, Durham, NC January 2001 - June 2001 Server  Cleaned and stocked customer area; followed company operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift.  Managed multiple tasks without compromise of quality or productivity; worked effectively with little to no supervision; utilized sound organizational skills to achieve results that surpassed company goals and objectives. Smart & Final, San Diego, CA January 1999 - September 2000 Cashier  Compared merchandise invoices to items actually received to ensure that shipments were correct.  Designed and set-up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.  Received, opened, unpacked and issued sales floor merchandise; stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Rubio’s Baja Grill, San Diego, CA February 1998 - January 1999 Cashier  Expertly greeted all customers politely when they entered the restaurant; recorded customer orders and transferred orders to the kitchen for preparation. EDUCATION & CAREER DEVELOPMENT Bachelor of Arts, New York Institute of Technology English – Professional / Technical Writing 2005 - 2007 Master of Science, Capella University Education / Administration for Leadership 2008 – 2010 PUBLISHED WORKS Author, J. Rutledge (2017). “Truth and The Serpent.” ISBN-13:- ISBN-10:- The Oyster Pointer Newspaper, Newport News, VA March 2007 - June 2008 - Contributing Writer Vapors Magazine, Los Angeles, CA February 2007-June 2007 – Music / Feature Writer REFERENCES AVAILABLE UPON REQUEST