Jabez Garcera

Technical Proficiency

A.  Software Proficiency

• Windows (Windows 10,Windows 11,
• Windows server 2016)
• Connectwise Automate
• Ticketing System - JIRA
• Office O365 suite (Outlook, Sharepoint)
• Remote applications (teamviewer,
• Anydesk and Microsoft Remote Desktop)
• Anti-Virus applications (Webroot AV,
• Malwarebytes, Carbon Black, Mimecast)
• Administration (Azure, Active Directory)
• (Account creation, Onboarding, Offboarding)
• Forticlient VPN, AWS VPN
• Acronis, Backblaze, FOG
• Network Monitoring tool, (PRTG, DataDog)
• Photo/Video Editing (Adobe Photoshop,
• Capcut, Canva)        
• Access)

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B.  Hardware Proficiency

·        Desktop and Laptop Assembling/Disassembling

·        Desktop and Laptop troubleshooting

·        Setup/Troubleshoot Printers (IP Printers, CIS Printers, 9-pin Printers)

·        Configure Routers and Access point (Linksys E2500,E1200&EA3500)

·        Knowledge in installing network rack, patching and tracing network ports

·        Setup/Troubleshoot Centralized printer

Job overview

• Performs deployment, preventive maintenance, troubleshooting, and

repairs of computer units, printers and peripherals for over 50

offices/dealerships from north and south of Luzon.

• Responsible for providing technical support via phone, remote, off-site

or e-mail end users

• Logging of calls, work request and complaints to the helpdesk

ticketing system

• Install and maintain network for both hardware and software

• Responsible for system backups and troubleshooting

• Assists users in the technical aspects of creation and modification of

work files; answer questions and orients them in the use of information

and communication technology equipment

 Provided Tier 1-2 IT support to non-technical internal users via email,

phone, chat and desk side support services.

• Used ticketing systems to manage and process support actions and

requests.

• Configured hardware and granted system permissions to new

employees.

• Maintained applications to keep software current with necessary

software updates and upgrades.

• Troubleshoot and resolve issues related to software, hardware,

networks, and peripherals.

• Followed up with clients to verify optimal customer satisfaction

following support engagement and problem resolution.

• Configured hardware, devices and software to set up workstations for

employees.

• Trained and supported end-users with software, hardware and network

standards and use processes.

• Researched product and issue resolution tactics to address customer

concerns.

• Document all actions taken during problem resolution in appropriate

internal tracking systems

Assist in the development and maintenance of user manuals and

guidelines.