J. Karen Hooker

J. KarenHooker - - EDUCATION 2016 - Actual UDEMY,KHAN,LYNDA, OTHER VARIOUS learning sites. MYSQL, ZOHO CRM, Economic, AdWords, Stocks and Bonds, other various 2014 – 2015 SYDICOM Associate of Arts (AA), Graphic Design 2008 – 2012 Washtenaw Community College Bachelor of Business Administration (B.B.A.), Business Administration and Management, General. 2006 – 2008 Associate of Science (A.S.), Mechanics and Repairers, General 2005 – 2007 Associate of Arts and Sciences (A.A.S.), Accounting 1985 – 1986 Computer Training Center Computer programming in Basic, Dbase, FoxPro languages. 1980 – 1985 Instituto Maestro Gabriel High School Graduate EMPLOYMENT 2015 - Feb 2019 Data Processor at Gateway Inc. Gather raw data from various platform ( Kunnect, CRM, PBX ) in order to present a more readable performance per center and agent with production metrics. Prepare several statistic reports (production per agent or center) to elaborate invoices and payroll bonus. Creation of dashboard, presenting current data. Creation of Histogram, Triage with data analysis written. High experience using excel and SQL for data report. Manage CRM. Upload data, manipulate data, create fields, settings, create Applications to be sent, agreement and any other task in CRM Leads statistic, what leads was use and what they become: Application sent or in, Agreement sent or in, funded or not. 2014 – 2015 Sr. Credit Financial Analyst at Merchant Cash and Capital LLC, Managua, Nicaragua Review the statements sent by prospects for analysis (NSF, OVERDRAFT, CREDIT SCORE, FEES, OTHERS) in order to determine their eligibility. 2012 – 2014 Customer Services Agent for Capital One Credit Card at SITEL , Managua,Nicaragua 2009 – 2012 Manager, Accountant and Marketing at Cleaners Specialist, Ann Arbor, MI Administration, accountant and tax preparation for the company. Inventory and machinery repairs. 2001 – 2007 Operations Manager at Populist Co. Ypsilanti, MI Supervision of 60 buildings. Payroll and OT report for 25 cleaners. Control, delivery and report of Equipment and Supplies for 60 buildings. First time or one-time cleaning preparation and supervisor. 1999 – 2001 Shipping and Receiving clerk at Midwest Microwave, Saline, MI Process of incoming parts , orders, mail Shipping of parts using UPS, FeDex, DHL system, other. Inventory of quantity of parts and terminated goods. Report of amount in $ used for shipping and receiving processing. 1997 – 1999 Die Operator at Variety Die & Stamping, Dexter, MI. CNC Operator and Die Operator 1996 - 1997 Unix Superviso for D.H.L., Managua Nicaragua Installation, repair and control of scanners Supervise the UNIX server. 1994 – 1996 Accounting Software assistance at XANSOFT, Managua Nicaragua Payroll, Inventory and accounting software operator. Install software and data first month. Operate and train customers and some financial and statistical data. 1993 – 1994 Computer programmer “ A “ Frelance Managua, Nicaragua 1991 - 1993 Graphic Design (coreldraw) Plasticos Modernos, S.A., Managua Nicaragua- ENCAFE Program Analyst, Managua, Nicaragua