Izinegbe Ebosele

EBOSELE IZINEGBE F. Kubwa, FCT-Abuja |- |- PROFESSIONAL PROFILE Proactive and detail-oriented Virtual Assistant with a strong background in client management, administrative support, and content creation. Adept at working independently in a remote environment to manage communications, organize complex schedules, and streamline processes. Skilled in using a variety of digital tools to enhance productivity and deliver exceptional support. Seeking to leverage diverse experience to become a key asset to a dynamic team. CORE COMPETENCIES     Administrative Support: Email & Calendar Management, Scheduling, Data Entry, Report Preparation, Travel Coordination Client & Team Communication: Client Relationship Management, Customer Support, Stakeholder Coordination, Written & Verbal Communication Content & Social Media: Content Creation & Curation, Social Media Management, Performance Analytics, Engagement Strategy Technical Proficiencies: Microsoft Office Suite (Excel, Word), Google Workspace, Zoom, Skype, ChatGPT, Formsite, Basic SQL PROFESSIONAL EXPERIENCE Gaming Complaints Analyst (Remote) Leslie Charles Group – Manchester | Jan 2025 – Present     Served as the primary point of contact for clients, managing cases from initial inquiry to final resolution with a focus on clear communication and client satisfaction. Managed and organized sensitive client data, ensuring accuracy and confidentiality in all correspondence and documentation. Coordinated with internal and external stakeholders via Zoom and Skype, scheduling meetings and ensuring seamless project progression. Streamlined case assessment processes using Excel and AI, improving reporting efficiency by 30%. Content Manager (Remote) Vsta TV Nig. Ltd | Abuja, Nigeria | July 2020 – Dec 2024     Managed all aspects of the content lifecycle, including creation, scheduling, and publishing across multiple digital platforms, increasing audience reach by 20%. Performed social media management duties, analyzing content performance data to optimize engagement and enhance brand visibility. Prepared detailed performance reports and provided data-driven recommendations to leadership. Worked independently in a remote setting, effectively managing deadlines and project goals. Auditor Limoh Suites | Benin City, Nigeria | July 2017 – April 2019   Performed detailed data analysis on financial records, preparing comprehensive audit reports to ensure accuracy and compliance. Identified opportunities for process improvement and presented recommendations to management. Internal Control / Accountant Roles Prenox Hotels & Suites, Empire Fries | Benin City, Nigeria | June 2015 – June 2017   Conducted financial reconciliation and reporting using Excel, improving reporting accuracy by 15%. Analyzed budgets and operational processes, ensuring adherence to quality standards. EDUCATION Master of Science (M.Sc.) – Industrial Mathematics | 2015 University of Benin, Edo State Bachelor of Science (B.Sc.) – Mathematics | 2011 University of Ado-Ekiti, Ekiti State CERTIFICATIONS & TRAINING  SQL, Power BI, Tableau for Data Analysis – Nanoedge (In Progress)