IZABAYO Samuel
Kigali, Rwanda
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https://www.linkedin.com/in/izabayo-samuel
ABOUT ME
As a Technical Support Engineer with experience in Exchange Online, Outlook, and Security and Compliance in
Microsoft 365, I have honed my technical skills and problem-solving abilities to deliver exceptional customer
support. My dedication to embracing new technologies and collaborating with fellow experts positions me to
consistently deliver high-quality services. I am committed to continuously optimizing and improving the
customer support experience.
SKILLS
M365 management
Microsoft Azure
Microsoft Entra
Microsoft Exchange
Microsoft Purview
Microsoft Defender
Other skills
Linux system
administration
PowerShell scripting
Team skills
Agile frameworks Scrum
JIRA
Microsoft products
Outlook application
Office365
PROFESSIONAL EXPERIENCE
Microsoft 365 Technical Support Engineer, TekExperts (Microsoft)
Proficiently provide expert support to customers in troubleshooting and issue
resolution for Exchange Online, ensuring seamless functionality of email services.
Demonstrate expertise in supporting the Outlook desktop application, offering
solutions for configuration, optimization, and troubleshooting to enhance user
experience.
Execute comprehensive troubleshooting procedures for Exchange Online and
Outlook desktop application issues, consistently achieving prompt and effective
problem resolution.
Contribute valuable support in Azure Active Directory, specializing in user
management.
Stay updated with the latest developments in Exchange Online and Outlook
through training sessions and acquiring relevant certifications.
Apr 2023 – present
Kigali, Rwanda
Software developer & Scrum Master, Zatec ( MHP - A Porsche Company)
Efficiently assisted and supported the organization of daily scrum, sprint reviews,
retrospectives, sprint, and release planning.
Consistently communicated with the development team to ensure that user
stories were understood, rules were followed, and any obstacles to progress were
removed.
As a backend software developer using Kotlin and Spring Boot, I have worked on
various client-facing software solutions.
Modified existing software products by identifying and correcting errors,
improving performance, and upgrading interfaces.
Feb 2022 – Jan 2023
Remote
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EDUCATION
Bachelor of Information Technology major in Software engineering,
Adventist University of Central Africa
Sep 2017 – Dec 2022
Kigali, Rwanda
CERTIFICATES
A4Q IQBBA Certified Agile Business Analysis
ISTQB® - International Software Testing Qualifications
Board - 2023
TMAP: Quality for cross-functional teams
ISTQB® - International Software Testing Qualifications
Board - 2021
Certified Tester Foundation Level
ISTQB® - International Software Testing Qualifications
Board - 2021
LANGUAGES
Kinyarwanda
French
English
