Israel Manalon
45 AB Bunyi Compound
Muntinlupa City Philippines-
Job Objective: To work for your company as Virtual Assistant and make a positive contribution by fully utilizing my education and experience.
Highlights of Qualifications:
Excellent Customer Service Experience
Proficient with Microsoft Word, Excel and PowerPoint platforms
Ability to work under supervision
Ability to administer advertising for social media
Able to adapt to changes quickly
Teaches Transferable Skills
Envisions the Big Picture
Amazon Quality Assurance Analyst
Alorica PH
2310 Chino Roces Avenue Makati City
July 2019 – February 2021
Responsibilities:
Monitor and provide timely coaching feedback to agents.
Submit Quality Monitoring scores, No Mining Data, other assigned deliverable on time.
Agent calls as scheduled and required.
Submit Calibration Scores and attend the weekly calibration sessions.
Answering questions and providing support to agents on a consultation basis
Promote a culture of quality throughout the organization.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Accomplishes customer service and organization mission by completing related results as needed
Amazon Customer Service Representative
Alorica PH
2310 Chino Roces Avenue Makati City
August 2016 – 2019
Responsibilities:
Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Accomplishes customer serv
ice and organization mission by completing related results as needed.
Education
Bachelor’s Degree in Psychology
Pamantasan ng Lungsod ng Muntinlupa
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