Iyesomi Merry Claire Monasor

With a robust background in sales, customer relations, and technical skills, I am a dynamic professional who excels in driving business growth and enhancing client satisfaction. As a Lead Generator at Phoenix Lead Company, I have been instrumental in significantly boosting the company's revenue by transforming potential leads into loyal customers. My ability to engage, persuade, and negotiate effectively has not only increased sales but also strengthened the company's reputation in the market. I take pride in my capacity to develop and nurture client relationships, creating lasting bonds that pave the way for future business opportunities.

At Phoenix Lead Company, my role goes beyond mere sales. I am the backbone in the customer journey, ensuring that each client’s experience is seamless from start to finish. My adeptness at handling complex situations with grace and professionalism sets me apart. I leverage my strong interpersonal skills and crisis management abilities to resolve issues quickly, ensuring that customer satisfaction is always prioritized. My dedication to excellence is evident in the way I approach each interaction, making sure that every client feels valued and understood.

Prior to this, I honed my sales skills as a Remote Sales Agent for Wider Reach - Affordable Rent to Own (ARTO). In this role, I demonstrated my ability to manage high volumes of inbound and outbound calls, converting leads into sales through persuasive communication and strategic negotiation. My focus was always on building strong client relationships, which led to consistent revenue growth and repeat business. I am driven by results, and my performance in this role speaks to my effectiveness in delivering on ambitious sales targets.

My career foundation was built at ISON (MTN Process) Business Process Outsourcing, where I served as a Customer Care Representative. Here, I cultivated a deep understanding of customer needs and the importance of providing top-notch service. I took pride in maintaining accurate and current customer account data, ensuring every interaction was informed and efficient. My efforts in this role led to the development of long-term loyal customer relationships, contributing to the company's overall success.

Beyond my sales and customer service expertise, I possess a strong technical skill set in architectural software, including AutoCAD, Revit, and Sketchup. My proficiency with these tools, coupled with my familiarity with various operating systems like Mac, Windows, and Linux, allows me to bring a unique blend of creativity and technical know-how to any project.

In all my roles, I am driven by a passion for excellence and a commitment to delivering outstanding results. My career is a testament to my ability to not just meet, but exceed, expectations, and I am always eager to take on new challenges that push the boundaries of what is possible.