Iye Victoria Solomon

I specialize in providing professional virtual assistance, customer service, and administrative support to help businesses stay organized, responsive, and efficient. With hands-on training from the ALX Virtual Assistant program and practical experience supporting teams and clients, I bring structure, communication, and reliability to every task I handle.

As a Virtual Assistant, I manage a wide range of remote tasks, including calendar scheduling, inbox management, document organization, and online research. I’m confident using productivity tools like Google Workspace, Microsoft Office, and Trello to ensure tasks are completed accurately and on time. My strength lies in handling responsibilities with minimal supervision while maintaining a high level of professionalism and attention to detail.

In the area of customer support, I’m experienced in responding to inquiries via email, chat, and phone. I understand the importance of being polite, patient, and solution-driven when interacting with customers. My goal is to ensure every client or customer feels heard, supported, and satisfied. I have a calm and approachable communication style, which helps in building trust and handling difficult situations with grace.

My administrative support skills are rooted in organization and efficiency. I help with document formatting, data entry, travel planning, meeting coordination, and managing daily business operations. I am reliable, proactive, and able to juggle multiple responsibilities without losing focus or missing deadlines. I understand the need for confidentiality and accuracy in administrative work and take those responsibilities seriously.

Tools I’m proficient in include Google Docs, Sheets, Calendar, Canva, CapCut (for visual content), Zoom, Notion, and basic CRM tools. I am also comfortable learning new software quickly as needed. Whether it’s creating reports, organizing shared folders, or managing daily workflows, I bring a strong sense of ownership and a desire to make life easier for the people I support.

Overall, I’m a dependable, service-oriented professional ready to contribute to a fast-paced remote team. I’m passionate about helping businesses grow by handling the backend tasks that give them more time to focus on what matters most.