IYANLA LOISE
CABALLERO
ABOUT ME
--A-12 Victoria Village, San
Isidro, Talisay City, 6045,
Cebu, Philippines
https://iyanlacaballero.my.canva.site/
www.linkedin.com/in/iyanlaloise
EDUCATION
Bachelor of Science in
Hospitality Management
University of San Jose - Recoletos-
Accountancy, Business
and Management
University of San Jose - Recoletos-
A highly versatile and detail-oriented professional with a background
spanning several key areas of customer service and administrative
functions. Combining my strong attention to detail, organizational skills,
and ability to work under pressure, I am committed to delivering highquality service and driving operational efficiency in any role I take on.
WORK EXPERIENCE
December 2024 - March 2025
Trademark Cebu
Club Promoter
Experience in organizing and promoting events to drive attendance and increase venue
visibility. I’m skilled at building and maintaining relationships with clients and guests, using
social media and marketing strategies to attract a diverse crowd. I focus on delivering an
engaging, memorable experience while ensuring smooth event operations and high
customer satisfaction.
September 2024 - February 2025
Medusind
Medical Biller | Customer Service Representative
Handled patient inquiries and resolving billing issues. Played a key role in addressing
patient needs with empathy and clear communication, ensuring accurate claims submissions
to the correct insurance company. Focused on improving patient satisfaction while
managing billing disputes and verifying insurance coverage.
August 2023 - December 2024
EXPERTISE
Customer Service and Support
Data Encoding
Cash Handling
Admin Tasks
Computer Skills
Promoting
REFERENCES
Kara Cosep
Phone: -
Email :-
Sarah Tan
Phone:
-
Email :
-
Mt. Olive Eternal Life Corp.
Data Encoder | Accounting Staff
Responsible for accurately encoding and updating client account information, including
their monthly payments. I enter receipt data into the system to ensure client records are up
to date. Additionally, I prepare daily sales reports to assist my employer in tracking the
company’s cash inflow and outflow, providing valuable insights for financial management.
November 2022 - July 2023
Bo’s Coffee Philippines
Barista / Cashier / Team Member
Interacted directly with customers, taking orders, upselling products, and processing
payments efficiently. I handled the sales report, which involved calculating the total cash
inflow, reconciling cash transactions with the register balance, and ensuring that card
payments were accurately accounted for.
February 2022 - October 2022
Teleperformance Ph.
Customer Service Representative / Retail Banker
Provided exceptional customer service for the top-ranked bank in the United States by
effectively addressing client inquiries, resolving issues, and ensuring a positive customer
experience. My responsibilities included processing a wide range of transactions, such as
deposits, withdrawals, and account transfers, while maintaining accuracy and compliance
with bank policies.
