Iyanda Oluseye

I am a highly dedicated Customer Service and Helpdesk Specialist with over five years of proven experience delivering exceptional support to businesses and their customers across diverse industries. My passion is creating seamless customer experiences that not only resolve issues quickly but also build long-term trust and loyalty.

Throughout my career, I have successfully handled high-volume customer interactions across email, live chat, phone, and ticketing systems while maintaining accuracy, empathy, and efficiency. I’m skilled in leading platforms such as Zendesk, Freshdesk, HubSpot, Gorgias, Monday.com, Asana, and Shopify, and I thrive in environments that require strong multitasking, critical thinking, and clear communication. Whether guiding a first-time user through onboarding, managing e-commerce inquiries on Shopify, or coordinating tasks through Monday and Asana, I focus on making every interaction positive and productive.

My approach is centered on listening carefully, responding thoughtfully, and solving issues quickly. I understand that customer service is more than answering questions—it’s about representing a brand, anticipating needs, and creating an experience that keeps customers coming back. Over the years, I’ve helped companies improve customer satisfaction scores, reduce ticket backlogs, and boost client retention, consistently exceeding service level agreements and performance targets.

In addition to my technical and operational skills, I bring a friendly, professional presence that helps customers feel heard and valued. I excel at conflict resolution, turning challenging situations into opportunities to strengthen relationships. My strong organizational abilities, attention to detail, and commitment to continuous improvement ensure that I can adapt to new tools, workflows, and client requirements with ease.

If you’re looking for a reliable, proactive, and results-driven customer service professional, I’m ready to help. Whether you need a long-term team member or a dependable remote partner to handle ticketing, onboarding, e-commerce support, or day-to-day customer care, I can provide the expertise and care your customers deserve.

Let’s work together to create customer experiences that are smooth, memorable, and impactful.