Iwuagwu Juliet Ihunanya
$6/hr
Virtual Assistant-Customer Service Representative (Email, Phone, & Chat support)
- Reply rate:
- 42.86%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 33 years old
- Location:
- Owerri, Imo State, Nigeria
- Experience:
- 3 years
CUSTOMERS RELY ON ME
FOR SUPPORT WHILE
USING A BRAND’S
PRODUCTS OR SERVICES,
AND I PROVIDE
EXCEPTIONAL
CUSTOMER SERVICE AT
ALL TIMES.
Kindly Click To View My Work Samples
Below are My Services and Skills
Troubleshooting.
Phone Support.
Customer Service.
Customer Engagement.
E-commerce Support.
Customer Care.
Order Processing.
Call Center Management.
Active Listening.
Email Support.
Inbound Inquiry.
Team Management.
Payment Processing.
Order tracking.
Customer Relationship Management.
Online Chat Support.
Complaint Management.
Call Logging.
Customer Feedback Documentation.
Product Onboarding.
Creating a Customer’s Ticket On Freshdesk
Created by Juliet Iwuagwu
Creating an Online Chat Support Welcome Message On Intercom
Creating a Customer’s Ticket On HubSpot
Responding to a Customer’s Complaint via Email on HubSpot
Assigning a Customer’s Ticket Creation Task To a Team Member via Trello
Logging a Customer’s Inbound Call on HubSpot
Assigning a Customer’s Ticket Creation Task To a Team Member via Trello
Creating a Customer’s Ticket On HubSpot
Below are the CRM Tools I Use
Zendesk
Trello
Google
Workspace
Freshdesk
Intercom
HubSpot
