Iwuagwu Juliet Ihunanya

Looking for someone who doesn't just "do customer service" * but lives and breathes* Customer satisfaction? You've found your match.

Throughout my 3+ years of being a customer service representative, I have supported customers for various clients across various industries who had positive things to say about my professionalism, like the feedback above.

If you ever need to grow a solid customer base of loyal clients, then go for an experienced customer service representative skilled in complaint management, customer satisfaction, customer retention, phone support, email support, and online chat support.

As a customer service representative, I represent your brand in every way, ensuring that customers have no reason to complain about their orders not being processed, their complaints being ignored, their payment receipts not being acknowledged, or their calls not being answered, their inquiries and feedback not being attended to, and the customer service representative being rude.

Why Your Customers Would Prefer Me:

1. Exceptional Communication and Active Listening Skills

Customers appreciate my ability to listen attentively to their concerns, ask clarifying questions, and respond with thoughtful, tailored solutions. This helps build trust and rapport, making them feel valued and understood. Based on post-interaction surveys, I consistently maintain a high customer satisfaction rate of 95%.

By prioritizing fast and effective problem resolution, I ensure that customers’ concerns are addressed promptly, often within the first contact. My first-contact resolution rate is 87%, ensuring a seamless experience for customers.

Customers love the personal touch I bring to interactions. I handle every customer with empathy, understanding that each issue is unique and important. In customer feedback, 89% of respondents mention my professionalism and empathetic approach as reasons for their loyalty to our brand.

I make a point to follow up with customers after resolving their issues to ensure complete satisfaction. This has led to a customer retention rate increase of 15% over the past six months. My proactive follow-up has helped prevent escalations and foster long-term relationships with clients.

Technical Knowledge: ✨Freshdesk ✨HubSpot ✨Slack ✨Intercom ✨Zendesk ✨Zoho CRM ✨Microsoft Office ✨Trello ✨Google Workspace

Here are my Skills and Services 👇

●    Order Processing.

●    Email Support.

●    Customer Service.

●    Telephone.

●    Troubleshooting.

●    Customer Loyalty Management.

●    Active Listening.

●    Problem Resolution.

●    Customer Care.

●    Online Chat Support.

●    Customer Retention.

●    Call Logging/Report.

●    Customer Relationship Management.

●    Phone Support.

●    Order Tracking.

●    Payment Processing.

●    Customer Onboarding.

●    Inbound Inquiry.

●    Product Onboarding.

●    Complaint Management.

●    Customer Satisfaction.

My combination of skills, experience, and commitment to customer satisfaction makes me an asset in any customer service role. Schedule a call with me to discuss your project needs, if you require my expertise.