Ivy Yamaro

Ivy Casanes Yamaro Objective Background includes sales and customer service roles with a track record of demonstrating strong communication skills with a wide range of individuals. A self-starter with strong discipline and organizational skills, practiced in meeting daily and weekly goals. Regularly praised for professionalism, relationship-building skills and responsiveness. Get in touch! Mobile & WhatsApp: Work Experience - Social Media Manager Stealth Agents | January 2020 - Present Email: - Creating contents (words, designs, surveys and etc.) - Scheduling posts to all social media platforms (Facebook and Instagram) - Responds and reacts to comments, answers to customer's inquiries. - Joining and posting to Groups (representing the client's brand) - Sending reports to the client (Daily, Weekly and Monthly results) - Address: 18 L.tudtud Street, Mabolo, Cebu City, Philippines 7202 Virtual Assistant Stealth Agents | January 2020 - April 2020 - Help the client with any admin tasks, do follow-ups and filling-up the pipeline. - Set appointments and managing calendars. - Do research using the CRM system for terminals. - Includes updating the CRM system. - Includes managing the client's Social media platforms and marketing. Team Lead Teletech | May 2016 - Present - Set clear team goals and KPIs - Trains and monitor the employee's performance. - Evaluates and improves customer satisfaction. - Provides recommendation and performance improvement thru coaching. - Do regular performance evaluation. - Oversee day-to-day teams' operation and performance. Escalations Supervisor Teletech | January 2016 - May 2016 - Manage pipeline of complaints for proper and timely resolution. - Ensure customer is heard throughout escalation process. - Establish correct expectations, enforce relief and resolve through effective communication. - Analyze and monitor customer Problem Reports Customer Service Representative Teletech | November 2014 - January 2016 - Listens and responds to customers’ needs and concerns about the product and services. - Handles sales, Process orders, returns, determine charges, and oversee billing or payments. - Review or make changes to customer accounts - Record details of customer contacts and actions taken - Research answers or solutions as needed. Skills - Social Media Management - Social Media Marketing - Email Support - Customer Support - Order tracking - Internet Research - Date Entry - Email Handling - Phone Support - Social Media Advertising - Social Media Account Setup - Content Creation - Communication Etiquette - Microsoft Office Applications - Arts and Design - Time Management Academic History Misamis University Bachelor of Science in Criminology | 3rd year - Most outstanding student in 1st year - Dean's lister in 2nd year Tudela National Comprehensive High School 5th Honorable Mention | High School Student - Officer, Supreme Student Government - Journalist Local Youth Development Council Sangguniang Kabataan Councilor - Represents the youth in our local Barangay. - Supports the Chairman and it's program - Attended the local youth seminar