Ivy Watetu Kiguta

 IVY WATETU MWANGI Operations Manager & Business Administration Professional File Maintenance | Client Relations | Portfolio Management | Database Management | Data Entry | Supply Management | Record Keeping | Calendar Management | Digital Literacy | Program Management | Budgeting | Training & Learning | Quality control | Risk Management | Proposal Development, Report Writing and Presentation | Process Improvement and Operation | Business Development | Stakeholder Management | Resource Mobilization | Strategic Partner Relations | Team Leadership | Exceptional Communication Skills | Computer proficiency in Digital Data Collection Tools; Quickbooks | Proficiency with photocopiers, scanners, and projectors Tel: -│ E-mail:-| Location: Kikuyu, Kenya PROFESSIONAL PROFILE Forward-thinking business operations manager focused on supporting cross-functional teams to increase productivity and customer satisfaction, retain strong leadership and interpersonal skills, and advance strategic plans and sales objectives set forth by management. Develop policies to keep the organization’s budget low including operations, maintenance, and labor costs. Leveraging 5+ years of administrative experience in managing client-centric office operations. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum impact, conserve time, and improve efficiency. As a highly organized and motivated self-starter, I have designed and implemented scheduling and filing systems that have substantially reduced the time necessary to input and access information, as well as time wasted due to misplaced files or unclear scheduling. A concept-to-execution driver, effective at developing and implementing comprehensive strategic, contingency, and event plans to enhance operational preparedness. Cultivates team symmetry and drives adherence to organization core values and principles to ensure achievement of organizational goals. Professional Strengths: Relationship Management Virtuoso: Leverages on Interpersonal skills to establish rapport with clients and partners to manage expectations, deliver quality services and meet objectives. Customer Engagement: Apt at evaluating end-to-end client experience, engaging associates to understand their business needs and proposed solutions, tailored to their needs and providing top-notch service. Business Intelligence: Tactfully blends technological skills, project management experience and advanced market research and analysis expertise in driving business growth and development. Strategy Planning and Organization: A strategy architect who is able to come up with plans that influence decisions that are dictated more by practical consequences and simplifies complex situations. Leadership & Team Management: Prolific at building cultures of excellence by providing guidance to teams to foster efficiency and productivity in the development and implementation of leading-edge strategies. Communication Acuity: An avid communicator offering innovative solutions to operational challenges by leveraging optimal procedures to minimize risk, increase performance and promote organizational success. Program Strategy Development: Apt in coming up with coherent set of program activities designed to achieve a specified goal. PROFESSIONAL EXPERIENCE Operations Director | Trentplus Group Ltd & Abbey Packaging Limited | April 2018-Date Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Purchase materials, plan inventory and oversee warehouse efficiency Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Find ways to increase quality of customer service Equipment Purchase, Maintenance, and Repair Manufacturing Cost Estimation Operations Manager | Abbey Packaging Limited | Oct 2017-March 2018 Coordinated with supervisors to establish goals and criteria to be used in performance evaluations for assigned staff. Ensured each department had appropriate staff to meet objectives. Assisted departmental supervisors with preparing schedules. Assisted with the preparation of budgets for assigned departments. Kept and maintained appropriate production and employee records. Ensured that assigned departments comply with company policies and safety standards. Coordinated with human resources to respond to employee concerns or complaints. Performed other related duties as required. Personal Assistant | Abbey Packaging Limited | June 2017-September 2017 Reported to senior management and performed secretarial and administrative duties. Typed, formatted, and edited reports, documents, and presentations. Entered data, maintained databases and kept records. Liaised with internal departments, answered calls, and made travel arrangements. Managed internal and external correspondence on behalf of senior management. Scheduled appointments, maintained an events calendar, and sent reminders. Copied, scanned, and faxed documents, as well as taking notes. Administrative Assistant/Personal Assistant | Salihiya Cargo & Shipping Company | Feb 2016- May 2017 Weighed, measured, and checked materials, supplies, and equipment for the purpose of keeping relevant records. Good hands-on experience of computers & knowledge of record keeping, office maintenance and customer services. Obtained clarifications wherever required, followed up and initiated appropriate activities until receipt of customer order/development order. Co-ordinated with the production team, and co-ordinated with customers for orders & collections. Correspondence with banks and customers. Devised and maintained office systems, including data management and filing. Screened phone calls, enquiries and requests, and handling them appropriately. Met and greeted visitors at all levels of seniority. Dealt with incoming email, faxes and post, often corresponding on behalf of the manager. Observed the market and contribute to the further development of the company's range of Services. Maintained and organized of office supplies. In charge of handling Petty cash and keeping track of office expenses. Arranged and organized office meetings. Administrative Assistant/Personal Assistant | Nurex Cargo & Clearing | February 2012- January 2016 Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Provided real-time scheduling support by booking appointments and preventing conflicts. Made travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Screened phone calls and routed callers to the appropriate party. Used computers to generate reports, transcribed minutes from meetings, created presentations, and conducted research. Correspondence with banks and customers. Welcomed and assisted visitors. Maintained polite and professional communication via phone, e-mail, and mail. Anticipated the needs of others in order to ensure their seamless and positive experience. ACCOMPLISHMENTS Re-organized the warehouse to increase productivity by 15% while reducing the labour costs by 10%. Implemented a department rotation program which gave our technical staff an opportunity to try different roles within the company, which resulted to a more engaged workforce. Successfully trained 100 new employees in company policies & procedures. Assisted in the creation of a new product line which has resulted in an increase of sales by 25%,and managed a team of 20 people who were responsible in the production process. Ensured efficient operations by streamlining process and increasing productivity. Acting as the link between the head of different departments and senior management to ensure efficient communication. Successfully negotiated with top suppliers to lower costs, leading to an increase in gross margin. Created and implemented employee incentive programs that drastically boosted morale and increased productivity of the company. Lead in weekly team meetings with the head of departments to provide updates on company progress and to address any concerns, resulting to better communication and understanding among all the employees. Hired and managed a team of marketers responsible for executing product integrated marketing campaigns. EDUCATION Bachelor in Business Administration | Kenya Methodist University | November 2022 Certificate in Computer packages | Stammsor Institute, Nakuru | March 2015- August 2015 Kenya Certificate of Secondary Education | St. Catherine’s Mountain View Academy, Nairobi | 2007 - 2010 INTERESTS Mentorship | Reading | Travelling & Outdoor Adventure | Community Development Initiatives Languages: English – Fluent | Kiswahili ­­– Native Favorite Reads: A Long Walk to Freedom by Nelson Mandela | Rich Dad Poor Dad by Robert T. Kiyosaki and Sharon Lechter