Ivy Soguilon

IVY SOGUILON GENERAL VIRTUAL ASSISTANT PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come with interesting ideas for projects. CONTACT ME AT (--https://www.linkedin. com/in/ivy-soguilon/ live:fa316d88998a7ad APPS & TOOLS Communication (Skype, Slack, etc) Social Media Management Tools Email and Chat Software Tools Microsoft and Google E commerce Tools Canva INTERESTS Internet Traveling Trekking DIY VIRTUAL ASSISTANT SKILLS Flexible Administrative Skills Data Entry Internet Research Knowledge in Digital Marketing tools Expertise in Google products, Microsoft offices and other Virtual Assistant software tools SOCIAL MEDIA SKILLS Content Writing Design (Graphics and Videos) Public Speaking Customer Service CUSTOMER SERVICE SKILLS Email and Live Chat Communication Situation Evaluation and Attentiveness Empathy Ability Time Management and Flexibility EDUCATION University of Southeastern Phils. B.S. in Agri. Economics, 2006 COURSES Social Media Management & Mktg Mastery Course FHMoms, April 4, 2021 - ongoing Social Media Management 101 Course Course Belt, Jan. 13, 2021 How to Start Working from Home FHMoms, Feb. 1-3, 2021 Virtual Assistant Course Virtual Assistant University, June - Aug 2020 WORK EXPERIENCE OUTSOURCED DOERS DECEMBER 2021 - PRESENT DIGITAL MARKETING VIRTUAL ASSISTANT Build marketing funnels and integrations between systems Schedule social media content Craft and design digital collateral Test and schedule email marketing campaigns Data entry and file management CRM database management YEAR OF THE DURIAN JUNE 2020 - DECEMBER 2021 GENERAL VIRTUAL ASSISTANT Monitored orders and updated the business's spreadsheet Customer Service email and chat support Issued invoices, credit notes and bills in Quickbooks Communicated with local business partners for product development and shipments Generated UPS labels for ordered products to be shipped Researched required information needed for the business operations such as looking for suppliers of materials ACCREDITED FREELANCE TOUR GUIDE JANUARY 2014 - PRESENT Say factful and interesting commentaries during tours Follow SOP and make sure everyone complies with the tour's safety regulations Make suggestions and manage tour disruptions in accordance to tourists and tour operator’s approval Serve as a time tracker. Start & end the tour on time & reach the destinations as required in the itinerary Perform clerical duties, receive payments and notify destinations prior to arrival if needed LAND AND SKY TRAVEL SERVICE INC RESERVATION & TICKETING OFFICER JUNE 2007 - OCTOBER 2013 Issued domestic and international airline tickets using Amadeus and Abacus Computer Reservation Systems Provided marketing & sales support to the company through managing, helping generate & processing sales leads Executed analytical abilities by improving domestic and international travel of clients by aiding them with flight reservations, hotel accommodations, transfers, tours, insurance and other requests taking financial considerations and attention to details Handled problems, complaints or refunds, while providing efficient customer service to different personalities with professionalism through patience, pleasant demeanor and hospitality English Level Test Result DISC Assessment Result