Ivy Sigrid Cabebe

Ivy Sigrid Cabebe Email support/Customer Service- -- /- SUMMARY Hardworking and customer service oriented. Able to focus on work with minimal supervision. CAREER MAR 2021- AUG 2021 Eastwest Bank CUSTOMER SERVICE REPRESENTATIVE Receiving and placing customer service calls Resolving customer complaints and managing database records MAR 2019-NOV 2020 Outsourced PH EMAIL/CHAT SPECIALIST Resolves an average of 100 inquiries daily Provides support to customers by answering their queries and issues MAY 2015-JULY 2018 Accenture TRANSACTION PROCESSING ASSOCIATE Que management and query assignment in client tool Resolves issues and close tickets for non-complex issues (issues without dependency on external teams) JAN 2005-OCT 2014 Citibank COLLECTION/NPS OFFICER Offer payment options and suggest alternatives to encourage payment of the obligation Conduct telephone customer satisfaction survey using the Net Promoter Score (NPS) methodology EDUCATION PERSONAL INFO Polytechnic University of the Phil. Graduate of Bachelor of Science in Economics Lives in Karangalan Village, Manggahan, Pasig City Married, 39 yrs. old