Ivy Ruano

Over the past year as a Service Crew member, I gained valuable experience in customer service, teamwork, and multitasking in a fast-paced environment. My responsibilities included:

Customer Interaction: Greeted customers with a friendly attitude, took orders efficiently, and ensured their needs were met with quality service.

Order Management: Handled cash and digital payments, prepared food and beverages, and ensured accuracy in every order.

Team Collaboration: Worked closely with teammates to maintain smooth operations during peak hours, improving speed and efficiency in service. Cleanliness & Hygiene: Maintained cleanliness of the dining and kitchen areas, following safety and hygiene standards to ensure a pleasant environment.

Problem-Solving: Resolved customer complaints professionally, ensuring satisfaction and building a positive dining experience.

Throughout this experience, I developed strong communication skills, improved my ability to work under pressure, and learned the importance of excellent customer service in a hospitality setting.