Ivy R. Campos

Ivy Romulado Campos Block 12 Lot 6 Roseville Subdivision Lanang, Davao City Mobile Number: - E-mail address:-Skype: camposivy11 CAREER OBJECTIVE To seek a full time or part-time Home-based job (Virtual Assistant, Customer Service Representative, Personal Assitant, Data Entry, Online Research, ESL Online Teaching) wherein I can apply my skills, knowledge and expertise to keep contributing to the company and to keep learning and continuing progress of my skills. JOB QUALIFICATION      Highly motivated, efficient, accurate, keen to details, team player, computer savvy, can easily adjust to a fast-paced working environment, can work with less supervision, willing to learn and be trained. Highly personable, confident, aggressive, goal driven, customer service oriented and technically oriented. Honed Administrative Assistant, Sales and Marketing, Finance and Collection,Customer Service, Technical Support, and Online English Tutor. Knowledgeable in Microsoft application such as Outlook, Excel, Word, and Power Point Presentation. Can work in graveyard shift. WORK EXPERIENCES HOME-BASED MENTOR 51TALK June 1, 2016 -August 31, 2017 Job Title  Home-Based Mentor for Home-Based Newly Hired Teachers Job Description  Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.  Provide the team with a vision of the project objectives.  Motivate and inspire team members.              Lead by setting a good example (role model) – behavior consistent with words. Coach and help develop team members; help resolve dysfunctional behavior. Facilitate problem solving and collaboration. Strive for team consensus and win-win agreements. Ensure discussions and decisions lead toward closure. Maintain healthy group dynamics. Intervene when necessary to aid the group in resolving issues. Assure that the team members have the necessary education and training to effectively participate on the team. Encourage creativity, risk-taking, and constant improvement. Recognize and celebrate team and team member accomplishments and exceptional performance. Ensure deliverables are prepared to satisfy the project requirements, cost and schedule. Help keep the team focused and on track. Provide guidance to the team based on management direction. HOME-BASED ONLINE ENGLISH MASTER A TEACHER 51TALK July 27, 2015- August 31, 2017 Job Title  Home-Based Online English Teacher for Chinese Students. Job Description  Teach English skills online to students in China. (Grammar, Free Talk, Business, IELTS, TOEFL, and Kids)  Provide verbal and written instructional feedback to students.  Assess and evaluate student’s performance. VIRTUAL ASSISTANT (Graveyard Shift) August 17, 2016-August 31,2017 Job Title  VIRTUAL ASSISTANT - BACK OFFICE ADMINISTRATOR Job Description  Data Entry  Internet Research  Customer Service and Admin Support  Admin Assistant CONVERGYS(Call Center) Abreeza Mall, Davao City 8000 September 29, 2014– August 1, 2015 Job Title  TIER 3 TECHNICAL SUPPORT- Timewarner Cable Business Class ISP Job Description  Responsible for providing telephone technical support and exceptional customer service solutions to users pertaining to network technical problem for US-based client/s.  Confirm customer understanding of the solutions and provide additional customer education as needed.  Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.  Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. SYNNEX- CONCENTRIX CORPORATION (Call Center) Damosa IT Park, JP Laurel Avenue, Davao City 8000 September 5, 2013– July 31, 2014 Job Title  NETGEAR-SUPPORTRIX Technical Support Expert/ Sales Support Expert Job Description  Responsible for providing telephone and or email technical support and exceptional customer service solutions to users pertaining to network technical problem for USbased client/s.  Responsible for maintaining monthly Sales quota. -Sales Pitching for In-Warranty device and Out of Warranty device .  Maintain work ethics all throughout the call.  Isolate customer’s concern and ensure that all necessary troubleshooting steps are done before escalating the case to the next level of support if needed.  Process call out for follow up to ensure that the case has been properly taken care of.  Maintain positive and good customer service handling. SYNNEX- CONCENTRIX CORPORATION(Call Center) Damosa IT Park, JP Laurel Avenue, Davao City 8000 Febuary 14, 2012– September 5, 2013 Job Title  Level 1 Technical Support Expert for NETGEAR Account Job Description  Responsible for providing telephone and or email technical support and exceptional customer service solutions to users pertaining to network technical problem for USbased client/s.  Soft Sales pitching for Out of Warranty devices.  Maintain work ethics all throughout the call.  Isolate customer’s concern and ensure that all necessary troubleshooting steps are done before escalating the case to the next level of support if needed.  Process call out for follow up to ensure that the case has been properly taken care of.  Maintain positive and good customer service handling. CUSTOMER SERVICE BENEFITS(Call Center) Keppel Center, Cebu City 6000 October 2011- January 2012 Job Title  Outbound Sale Representative Job Description  Responsible for maintaining monthly Sales quota.  Responsible for contacting existing customers and selling products and services in a call center environment.  Providing clients with relevant product information with the intention of selling said product.  Meeting Sales, Customer Service, Productivity, Compliance and Quality targets. MULTI-LINE CEBU INC. AS Furtuna Street, Cebu City 6000 August 2010- October 2011 Job Title  Admin and Human Resource Supervisor  Finance Supervisor Job Description  Acting as a lead person in the delivery of human resource services with specific responsibility for providing information to other HR staff and district employees regarding policies and regulations; addressing a variety of issues and/or providing general support; overseeing the maintenance of records, files and data bases of personnel actions and evaluations. Assisting the HR Manager in ensuring that personnel functions conform to all applicable regulatory requirements.  Responsible for collecting unpaid accounts. MSI-ECS Phils. 3 Rositas Compound Ouano Avenue corner Circumferential Road Mandaue City, Cebu City 6000 March 2004- August 2010 Job Title  Channel Sales Executive/Sales Representative Job Description  Manage/handle multiple sales accounts.  Conduct client visits every month.  Responsible for maintaining and achieving monthly sales target. SKILLS  Office & Admin (Virtual Assistant) - Data Entry - Email Management - Online/Internet Research  English - Speaking - Writing - Online Teaching/Tutoring  Marketing & Sales - Email Marketing - Inbound and Outbound Sales  Customer Service & Admin Support - Customer Support - Email Support - Phone Support - Techinical Support - Chat Support  Software - Dropbox - Teamviewer - GoToAssist - Cisco WebEx - MS Office( Word, Excel, and Powerpoint) - G Suite (Gmail, Drive, Docs, and Calendar)  Social Media - Facebook - Twitter - Instagram - WhatsApp - Skype - WeChat - QQ EXAMS TAKEN    Grammar Level Test Score: C1 – Equivalent to pass at CAE, an IELTS band score of 7.5 or 100 at TOEL iBT Listening Level Test Score: C1 – Equivalent to pass at CAE, an IELTS band score of 7.5 or 100 at TOEL iBT TESOL Certified (Teaching English to Speakers of Other Languages) TRAINING/ SEMINARS ATTENDED  Leadership Enhancement Advanced Program Synnex- Concentrix Corporation Damosa IT Park JP Laurel Avenue Lanang Davao City 8000  Technical Training(Networking) Synnex- Concentrix Corporation Damosa IT Park JP Laurel Avenue Lanang Davao City 8000  Sales Training Synnex- Concentrix Corporation Damosa IT Park JP Laurel Avenue Lanang Davao City 8000  K-12 51talk via Skype  Specialization -New Concept English Training 51talk via Skype  Business English 51talk via Skype ACHIEVEMENTS        Travelled London and Europe (August 2007) Promoted from NETGEAR L1 Technical Support Expert to NETGEARSUPPORTRIX Techinal and Sales Support Expert. Part of Synnex-Concentrix WALL of FAME 2013. Received Rewards and Recognition for Highest Metrics for the month of Febuary 2014. Perfect Attendance Awardee from deployment. (Febuary 2012- October 2013) Part of the Top Agents for Timewarner Cable Business Class. ( March 2015) From a New Hire Teacher to Master Teacher A ( In less than 1 year) WORK FROM HOME EQUIPMENT         Wired/Wireless Computer Win 10 Ultimate 64-bit Intel(R)Core (TM) i3-2348M CPU @2.30GHz Installed Memory 4.00GB Reliable Internet Connection with back up connection Working headset with noise cancelling feature Working Webcam Uninterruptible Power Supply (UPS) Generator set PERSONAL INFORMATION Full Name: Address: Mobile Number: E-mail address: Skype ID: Birthdate: Age: Birthplace: Nationality: Status: Language spoken: PayPal Account: Ivy Romulado Campos Block 12 Lot 6 Roseville Subdivision Lanang, Davao City --camposivy11 March 11, 1979 38 Davao City Filipino Single English and Filipino Yes (verified) ACADEMIC BACKGROUND Educational Level Name of School Inclusive Years University of the Immaculate Conception Davao City, Philippines 8000 Bachelor of Science in Business Administration Major in Management - Secondary Holy Cross Academy of Sasa Davao City, Philippines 8000 1991 - 1995 Elementary Doña Asuncion Elementary School Davao City, Philippines 8000 - College