Ivy Morles

Ivy Morales Gen. Santos City, Philippines-| - Professional Summary Results-driven virtual professional with strong experience in lead generation, social media management, customer support, and administrative tasks. Skilled at making processes more efficient, improving engagement, and helping teams work better. Focused on providing excellent service, building good client relationships, and helping businesses grow. Work Experience Barbara Houseman – Social Media Manager (2023 – 2025, Part-Time) • Developed and managed social media content to enhance brand awareness and audience engagement. • Designed and distributed newsletters, improving client communication and retention. • Maintained and updated the website to ensure a seamless user experience. Daco Limited – Operations Virtual Assistant (2023 – 2024) • Maintained data accuracy within the CRM system, ensuring organized and updated records. • Conducted data entry and database management for streamlined operations. • Provided administrative support, including scheduling and calendar management. Spigen Inc. – Chat Support Specialist (2022 – 2024) • Responded to customer inquiries promptly and accurately via email and social media. • Processed orders, handled returns and exchanges, issued refunds, and updated customer account information. Abundant LLC – Social Media Manager / Virtual Assistant (2022 – 2023, Part-Time) • Conducted social media lead-generation campaigns, increasing brand visibility and outreach. • Created and curated engaging content, scheduled posts, and monitored interactions to boost engagement. • Assisted in content development, including blog posts, social media captions, and marketing materials. • Designed and updated landing pages and websites to optimize lead conversion. • Provided ongoing training and support to enhance team expertise in social media lead generation. Lifestyle Business Quest – Project Manager (2022 – 2023, Part-Time) • Managed a team of 15 virtual assistants, ensuring operational efficiency and productivity. • Assigned and monitored lead generation tasks to maximize team performance. • Developed and executed project plans, ensuring timely task completion and adherence to quality standards. Monk Virtual – Executive Assistant (2022 – 2023) • Managed CRM data, ensuring accuracy and consistency. • Conducted data entry and maintained organized records. • Provided administrative assistance, including scheduling and task coordination. 411 Locals – Lead Generation Specialist (2020 – 2022) • Identified and qualified potential clients through targeted outreach strategies. • Maintained CRM data integrity for accurate tracking and follow-ups. • Assisted in scheduling and administrative tasks to support business operations. Six Eleven Global Services – Outbound Sales Specialist (2017 – 2020) • Conducted outbound calls to generate leads and qualify potential customers. • Maintained a high conversion rate by effectively handling objections and persuading prospects. • Provided customer support and managed CRM data for tracking engagement. • Followed up with warm leads to nurture relationships and increase sales opportunities. • Consistently met and exceeded daily and monthly sales targets through structured outreach strategies. • Collaborated with the sales team to refine call scripts and enhance customer engagement tactics. • Maintained detailed records of calls, sales, and follow-ups in the CRM system. Core Skills • Social Media Management: Developing and executing content strategies to enhance engagement and brand presence. • Lead Generation & Sales: Expertise in identifying, qualifying, and engaging potential clients through targeted outreach. • Customer Support: Providing exceptional service across multiple communication channels. • Project & Team Management: Leading teams, streamlining workflows, and ensuring task execution. • Content Creation: Writing blog posts, articles, newsletters, and social media content. • CRM & Data Management: Maintaining accurate records and optimizing database efficiency. • Administrative Support: Skilled in scheduling, task coordination, and calendar management. • Technical Proficiency: Familiar with social media tools, CRM software, and project management platforms. Education Associate in Business and Information Management AMA Computer Learning Center, 2006