Ivy Morales

IVY MORALES Professional Summary Young entrepreneur handling mul�ple businesses, with over seven years of experience as a Virtual Assistant and Lead Genera�on Specialist. Skilled in enhancing efficiency and driving growth, with a crea�ve approach to managing social media and suppor�ng clients. I am commited to using my skills to support organiza�onal goals and deliver meaningful results. Work Experience My Savvy Assistant – CEO/Owner 2022 – Present • Defined and communicated the company's long-term goals, vision, and strategic direc�on. • Led and managed a team of 11 staff members, fostering a high-performance culture and ensuring alignment with company objec�ves. • Developed and maintained strong rela�onships with exis�ng clients while proac�vely seeking new business opportuni�es to drive growth. • Oversaw daily opera�ons to ensure efficient and effec�ve service delivery, op�mizing processes for maximum client sa�sfac�on. • Managed the company’s budget and financial planning, monitoring cash flow, expenses, and revenue to ensure profitability. • Implemented quality control processes, ensuring all services met or exceeded client expecta�ons. • Oversaw recruitment, training, and development ini�a�ves to build a skilled and mo�vated workforce. • Innovated and integrated new technologies to improve service offerings and opera�onal efficiency. • Iden�fied poten�al risks and developed strategies to mi�gate them, ensuring business con�nuity and resilience. • Ensured compliance with legal regula�ons, industry standards, and client requirements. • Regularly evaluated team performance and provided construc�ve feedback for con�nuous improvement. Barbara Houseman – Social Media Manager • • • Created and managed social media posts for various platforms, enhancing brand awareness and engagement. Designed and developed newsletters, improving communication with clients. Updated and maintained the website, ensuring content is current and user-friendly. Spigen Inc. – Chat Support • • • • • 2022 – Present Conducted social media lead-generation activities to identify and engage with potential clients on various platforms, increasing brand visibility and outreach. Supported social media management efforts by creating and curating engaging content, scheduling posts, and monitoring interactions to boost engagement and follower growth. Assisted in content creation by writing blog posts, articles, social media captions, and other marketing materials to effectively communicate the brand message and drive audience engagement. Created landing pages and updated websites, enhancing user experience and optimizing online presence for lead conversion. Lifestyle Business Quest – Project Manager • 2022 – Present Respond to customer inquiries and provide prompt, accurate, and helpful informa�on via email and social media pla�orms. Assist in administra�ve tasks such as order processing, returns and exchanges, issuing refunds, and upda�ng customer account informa�on. Abundant LLC – Social Media Manager / Virtual Assistant • 2023 – Present 2021 – 2023 Managed a team of 15 virtual assistants, ensuring efficient workflow and task completion. • • • • Assigned specific lead generation tasks to each virtual assistant based on their skills and expertise, optimizing team productivity. Developed a comprehensive project plan outlining tasks, timelines, and deliverables to ensure project goals were met on time. Monitored the progress of each virtual assistant’s tasks, ensuring they met individual targets and quality standards. Provided ongoing training and support to virtual assistants, enhancing their skills in social media lead-generation techniques. Daco Limited – Opera�on VA 2023 – 2024 • Ensured data accuracy and integrity within the CRM system by regularly reviewing and updating customer records. • Conducted data entry tasks, including inputting and updating information in various databases and spreadsheets. • Provided general administrative support, such as scheduling appointments, managing calendars, and organizing files. Monk Virtual – Execu�ve Assistant 2022 – 2023 • Ensured data accuracy and integrity within the CRM system by regularly reviewing and updating customer records. • Conducted data entry tasks, including inputting and updating information in various databases and spreadsheets. • Provided general administrative support, such as scheduling appointments, managing calendars, and organizing files. 411 Locals – Lead Genera�on Specialist 2020 – 2022 • Ensured data accuracy and integrity within the CRM system by regularly reviewing and updating customer records. • Conducted data entry tasks, including inputting and updating information in various databases and spreadsheets. • Provided general administrative support, such as scheduling appointments, managing calendars, and organizing files. Six Eleven Global Services – Call Center Agent/Telemarketer 2017 – 2020 • Ensured data accuracy and integrity within the CRM system by regularly reviewing and updating customer records. • Conducted data entry tasks, including inputting and updating information in various databases and spreadsheets. • Provided general administrative support, such as scheduling appointments, managing calendars, and organizing files.