Ivy Marie

Ivy Marie Sandiego- Cogon Pardo, Cebu City Skype: ivy_marie3-- CAREER OBJECTIVE:  To secure a position where my existing skills in the area in HR Recruitment, Sales, Hospitality, and Customer Service can be utilized by a progressive and innovative company. SUMMARY OF JOB QUALIFICATION:  Qualified and results-oriented with intensive years of experience in Customer Service, Hospitality, Recruitment and Compensation and Benefits from diverse organizations practicing multi-tasking and continuous improvement. Well-developed interpersonal and communication skills. With Excellent working knowledge using Microsoft Office applications such as Excel and Word. Competencies: • Possess General aptitude in Sales & negotiations skills • Efficient in managing clients and providing high business etiquette, further to maintain business relationship   • Ability to deliver after high customer services • Ability to conduct heavy follow up with other business unit personnel’s • High Interpersonal and Communication Skills • Self-initiator and time management skills • A good team player, listener and a quick learner and has good attitude • Excellent Proficiency in English & Arabic Language – Write and Speak • Excellent in PC skills and general administrations Professional Experience: Administrative Assistant for Small Music Performance / Music Education Organization June 2015- April 2017 • Handling complex travel arrangements for multiple travelers including air, train, bus and vehicle rental • Creating professional-looking, thoroughly organized tour itineraries for musicians (based on existing templates) • Client care calls to existing clients (for example, confirming details of a booking, collecting post-event feedback) • Calls to service providers (e.g. vehicle rental businesses) as needed • Internet research (e.g. seeking best airfare, interesting articles, etc) and organizing results into clear, well organized Google Documents/Google Spreadsheets. Data entry • Transcription from videos and audio recordings, arranged in paragraph format with correct punctuation — ability to edit for grammar (so that it reads more like an article) a significant plus • Format and post content to Facebook according to a schedule (content provided) • Schedule appointments and maintain calendars Virtual Assistant MyOutdesk Inc.June 16, 2014-July 12, 2016 Cold Calling to expired listings to set appointments for new seller leads Used Mojo/Vulcan 7 to facilitate calls and tracking Nurture leads that have been called by previous Assistants before Trained to use Commissions Inc. Trained about Real Estate in the U.S. Trained for Social Media (Facebook, Twitter, Youtube, Craigslist) Familiarize with Scripts given by the client Virtual Assistant-Part Time Appointment Setter Keller WilliamsJuly 2014-August 30, 2015 Cold calling to seller and buyer leads and making sure that we set an appointment with the realtor at their most convenient time Send email marketing to seller and buyer leads Have experience with Mojo, Commissions Inc, and Vulcan 7 Part Time Appointment Setter All State InsuranceJuly 26, 2014-August 29, 2014 Cold calling to former customers of All State Insurance and encouraging them – making sure to win their business back Setting up appointments for the Insurance Agent Caller/Appointment SetterSeptember 2014- March 2015 Source Molecular Laboratory Call leads mostly from the U.S. Governments or Laboratories that needs specialization in water quality monitoring Sends marketing emails to leads who may be interested with our services. Consultant Telstra Powered by TeletechSeptember 2013– July 2014 Taking inbound calls from customers regarding bill inquiries or account information Offers right planning in case they need to upgrade or downgrade with their current plan Do some basic troubleshooting with their Internet, Home Phone, or mobile devices HR Officer/Project Coordinator Online Exhibition Fixing LLC (Construction Company in Dubai)  April 9, 2012- April 30, 2013 arrange the Managing Director’s appointments daily Maintaining applications, applicant logs and resumes of applicants Helps new employees get sufficient training to become more familiar with their job type help set up business meetings for companies holding events or exhibitions all across UAE Maintain records of leads, exhibitor’s list, and organizer’s list receive e-mails from clients such as inquiries and details about the project Assists the Sales Manager to ensure proper flow of sales for the company Acting Personal Assistant to the Operations Manager Answer incoming calls from clients with Inquiries maintaining quality standards of presentation and proper adherence to the requirements Call Center Agent/Customer Service Representative Convergys Philippines - Cebu City, Philippines A global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Customer Service Representative Stream Global Solutions- Cebu, Philippines Stream Global Services is a premium business process outsourcing (BPO) provider of sales, customer care and technical support services. Stream is a trusted advisor to some of the largest technology, retail, entertainment/media, telecommunications and financial services companies in the world. Receives calls with the objective of handling customer inquiries, problem solving and promoting the sale of products and/or services while providing exceptional customer service. Receives calls with the objective of handling customer inquiries, problem solving and promoting the sale of products and/or services while providing exceptional customer service. Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Handle customers' objections and rebuttals by referring them to published materials and or to senior staff Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Handle customer AOL account retention Travel Agent/Sales Representative/Call Center Agent People Support- Cebu Philippines      BPO which offers customer lifecycle management and a variety of value-added interactive and back-office services for global enterprise clients Handle inbound air, car, and flight bookings within Expedia ensuring best options are taken in line with cost effectiveness and itinerary requirements Processing, ensuring correct bookings have been made.  Book and rebook flights where applicable Accepts payment, processing flight cancellations, reissues, exchanges, refunds, amendments and schedule changes Handle special flight requests e.g. wheelchair assistance, handle incoming calls from passengers who call in with general flight enquiries, or with queries relating to existing flight bookings, whilst delivering an exceptional customer experience on each call Have an understanding of flight contracts, airline contacts, fares and classes Store Manager/Supervisor/Recruitment Officer                 Dunkin Donuts-Cebu Philippines                                                        May 2002-July 2003 Maintaining high standards of food, service, and health and safety Analysing and planning restaurant sales levels and profitability Creating and executing plans for department sales, profit and staff development Responding to customer complaints Ensuring that all employees adhere to the company’s uniform standards Organising marketing activities, such as promotional events and discount schemes Scholastic Achievement Bachelor of Arts major in Psychology, March 2002 University of San Jose- Recoletos Magallanes Street, Cebu City, Philippines Age:                   36 years old Gender:             Female Status:               Married Availability:      ASAP References are available upon request.