Ivy M. Magandam

 IVY M. MAGANDAM P-9, San Jose Monkayo, Davao de Oro Email:- Mobile number:- ___________________________________________________________________ Objective A motivated, responsible, and adaptable marketing enthusiast. I have been exposed to different industries, since I have started my career. I always consider myself as someone adaptable to change, and I crave for new knowledge that would hasten my expertise to any field. Skills ___________________________________________________________________ English Language Proficient Team player Trainable Patient Flexible to different working schedule Sharp problem solver Energetic work attitude Proficiency with tools used from previous work: Mojo dialler Google hangouts Canva Social Media Marketing, advertisement boosts (Facebook, Instagram, Youtube) Google sheets Google calendar Familiarity with Photoshop and video editing tools like (Filmora, Adobe, Quick Education ___________________________________________________________________ UNIVERSITY OF SOUTHEASTERN PHILIPPINES Masters of Extension Education 2020-Ongoing MINDANAO STATE UNIVERSITY-MAIN CAMPUS BS Agribusiness Management - Professional Appointments ___________________________________________________________________ College Instructor Monkayo College of Arts, Sciences and Technology August 2020- January 2022 INSIDE SALES AGENT 24/7 VIRTUAL ASSISTANT January 2020-January 2021 Marketing Virtual Assistant Freelancer January 2020- February 2021 CC CLASS June 2019- February 2020 ESL Teacher (Hujiang Company, China) VXI GLOBAL HOLDINGS SUBJECT MATTER EXPERT APPRENTICE-WESTERNUNION ACCOUNT- August 2014-April 2019 Key Responsibilities ● Handled newly hired agents from training to production by doing a thorough discussion of the product guidelines. ● Conducted team huddles that would benefit primarily the customer and to train agents about good customer handling skill. ● Administrative task - reports to Manager about teams score daily. ● Revived dissatisfied customers by doing callback making it sure that all options have been given. A team's initiative to make sure 100% customer satisfaction. ● Attends to customers’ requests to talk to a supervisory. ● Managed team for 2 months, making it sure that agents meet daily performance metrics ● Daily update from the client's new process making sure that everything has been properly cascaded to agents. CUSTOMER SERVICE REPRESENTATIVE- WESTERNUNION - Key Responsibilities: ● Customer service for the financial account. ● Excellent customer service was given, after a year of taking in, calls passed all the metrics for 3 consecutive quarters and was promoted to agent level II, one of the first batch recipients of the company's agent careers progression program. CUSTOMER SERVICE LEVEL III- DTV AT&T ACCOUNT - ● Technical support to provide good customer service both beneficial for the customer and the company. MLHUILLER FARMS, CARMEN CEBU- OJT SUPERVISORY APPRENTICE APRIL 2013- JUNE 2013 ● Trainee for supervisory level making it sure that everything has been taken care of from farm to market.