IVY KRYSTYNA LEAGUE
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WORK EXPERIENCES
❖ January 2022 - Present MELEWI
Remote
➢ Business Growth and Development Consultant
▪ In this role, I strategize the company’s effort to grow by creating opportunities to
connect with clients. These efforts include but are not limited to: social media
campaign strategies, business to business prospecting via different platforms, and
PR presence.
▪
I oversee our remote team which handles social media management, customer
relations and business analytics.
▪
Key Highlights
• Lead several key campaigns which landed the agency profitable projects as
efforts to revive the business after the height of the pandemic.
❖ October 2020 - January 2021 Weblify
➢ Project Manager
▪ As the main contact of clients from the time they signed the contract, I handle the
Onboarding, Website Presentation, and all client communications until the website
is launched.
▪ This role also entails internal management to make sure that all parts of the
website production runs smoothly.
❖ November 2020 - November 2021 Thinkzilla Consulting
Remote
➢ Sales and Project Manager
▪ I was the first contact of cold and warm leads. I was responsible for doing the sales
presentation, follow up, and onboarding clients as they are signed in as clients.
▪ I manage major projects for branding, PR goals are moving towards on-time
delivery. I also make sure that some aspects of operations are running smoothly
and tackle any bottleneck that comes our way as a team.
❖ May 2020 - October 2020 Project Athena Middle East
Remote
➢ Community Manager
▪ As the Community Manager of Project Athena Middle East, I oversee social media
presence of the organization, engage volunteers, and manage internal projects and
tasks.
❖ June 2017 - March 2020 GameChanger
Remote
➢ Customer Experience Agent
▪ I coordinate with the users of the app and assist them with their questions and
technical issues.
▪ Internally, I coordinate with the technical team to report issues and help in
monitoring the progress of the fixes they are working on.
❖ February 2020 - March 2020 Push Peak Summit
Remote
➢ Executive Admin Assistant + Social Media Manager
▪ I assist in the day to day operations of the company. This includes email
management, event coordination, etc.
▪ I manage the social media accounts of the company which include Instragram,
Facebook, and Linkedin.
❖ April 2017 - May 2019 CustomMade
Remote
➢ Jr. Jewelry Consultant
▪ For this unique role which combines sales and customer relations, I walkthrough
clients to CustomMade’s unique process and make sure that the customer
understands each step. I also help the customer pin down their jewelry design,
determine if the design is suitable with the company’s process and proceed to
pricing the piece.
▪ The main goal of my role is to deliver world-class quality customer service as well
as contribute to the sales of the company.
❖ July 2016-October 2019 Co-founded Scutlr
➢ COO
▪ As the COO of the startup company, I worked on establishing a system for our small
team. I also hired and trained employees to do ground work for us.
▪ I also contributed on ideation and product development and marketing campaigns
▪ This project is currently on-pause.
❖ June 2016-October 2017 Fairhead Creative
Remote
➢ Production Manager/Project Manager
▪ As a Production Manager, I manage the day to day activities of the virtual office. I
make sure that the CEO’s calendar is updated and everyone is up to date with
operational SOPs.
▪ As a Project Manager, I oversee projects with clients as well as internal projects. I
make sure that each project moves smoothly, on time and within budget.
❖ August 2016-October 2016 QuickMail.io
Remote
➢ Customer Support Representative
▪ As the Customer Support Representative, I was responsible for answering queries
and also troubleshooting issues reported by the clients. This role only required
email support.
▪ Other responsibilities that were part of the role was to create a proper
documentation of the system that we were applying for the Customer Support
Team, updating and improving the support’s Knowledge Base and recording
informative videos to help onboard the users or to introduce a new feature.
❖ April 2016-June 2016 Prindy’s
Remote
➢ Business Development Manager
▪ Responsible for overseeing and supervising the company’s revenue sections: Sales,
Marketing and PR, Shop and Phone a Friend. Liaising with the Directors in assisting
the development of strategic plans for operational activity, implementing and
managing operational plans.
▪
Create process documentation for overall company operations.
▪
Specific tasks include:
• Overseeing the management of staff including hiring, training and evaluating
new employees;
• Ensuring that the department is on track to meet its financial goals;
• Ensuring the department complies with company policies;
• Developing and implementing budgets, and preparing financial reports;
• Preparing and submitting monthly and quarterly assessments and forecasts of
organization's financial performance against budget, financial and operational
goals. Overseeing short and long-term financial and managerial reporting;
• Ensuring the staff in the department has the resources to complete their work:
overseeing the scheduling and output of team members.
• Improving the department’s operational systems, processes and policies in
support of the organizations mission — specifically, improving and implementing
better overall management, reporting, information flow, business processes
and organizational planning.
❖ August 2015-April 2016 MELEWI
Remote
➢ TEAM COORDINATOR
▪ As the Team Coordinator, I attend to the needs of each member of the team. I
prepare, research and monitor all the necessary steps and documents needed
during company trips. I prepare necessary documents in the sales process as well
as handover to team members when a new project comes in.
▪
I also oversee events like workshops done by members of the team or workshops
that are spearheaded by the company.
▪
Write blog articles for the website related to technology, start ups, and remote
working.
▪
Key Highlights
• Prepared and executed company trip to Japan for all 9 members of the team
coming from 5 different countries
• Prepared and executed the company’s Manila workshop.
➢ PROJECT MANAGER
▪ As a small team, my role also varied from time to time. Whenever needed, I also
manage projects which range from website design, app design and even assist in on
boarding workshops.
❖ September 2012-December 2015 MUSIC TEACHER’S HELPER (MTH) & STUDIO HELPER
(SH)
Remote
➢ CUSTOMER SUPPORT REPRESENTATIVE
▪ As a customer service representative, I handled email, chat and phone support for
the 2 main products of the company which are MTH and SH.
▪
Key Highlights
• The Customer Service Team has always been lauded by the clients to be very
efficient in making sure their needs are met.
❖ December 2011-August 2012 Upwork (Formerly Odesk)
Remote
➢ ADMINISTRATIVE ASSISTANT
▪ I handled most of the management support for the owner of a small web-based
Australian company.
• Make sure that all the sales people in the team are meeting their goals
• Opening communication to all team members to make sure that all are in the
same page as to the goal of the company
• Managing social media presence
• Maintaining monthly and weekly advertisements in the website
• Regularly getting in touch with the company’s clients and making sure that they
are happy with the contract and proactively touching base to check if they
need anything from us.
▪ Key Highlights
• I was able to connect and make clients satisfied which translated to repeat
business for the company.
•
❖ November 30, 2010-December 2011 Ascott Makati
Basement 3, Glorrietta 4,
Ayala Centre, Makati City 1224
➢ GLOBAL RESERVATIONS OFFICER
▪ Handles property enquiries and serviced apartment reservations over the phone
and through email for the Australia, Asia, and European property clusters
Make sure that the service level standard of the property is met at all times
Needs to be knowledgeable with all the properties that are handled by the
office
• Make sure to be updated with any changes in terms of specials, policies and
procedures and property facilities at all times
• Rapport building with clients over the phone and through email
• Upselling of apartments
• Documentation of each of the reservations of each month’s tally reports
• Making sure that all the other members in the team are well updated and are
following the necessary procedures of the department
Key Highlights
• Highest scores in QA Ratings for calls
• Go to person of the team for any help they may require
• European Property expert and champion
• Recorded calls are always used as an example for the team as sample of a high
quality call
•
•
▪
❖ August 2009-Aug 2010 DuPont Training Solutions powered by Coastal
(Formerly Coastal Training Philippines)
Ortigas Center, Pasig City, Philippines
➢ SALES ACCOUNT MANAGER
▪ Builds long term business relationships with private American institutions which
complies with OSHA Regulations by providing various training solutions and options:
• Responsible in growing and managing database to maximize sales in every
account
• Properly and effectively qualifying each account to determine the best training
solution is best offered to them (i.e. traditional materials, web-based training,
or behavior based)
• Efficient coordination with other sales force bodies (i.e. key account managers)
to close the sale as smoothly and as quickly as possible
▪ Key Highlights
• Growth of 15% on sales for database of 2009
• 90% efficiency in managing database in term of updating and touching base
with individual clients; database as of May 2010 is 2100 accounts
• Oversees and coordinates contract renewal for a e-learning account on
December 2009
• Currently working on 3 e-learning prospects to be escalated to the second step
of the sales process for the said platform
❖ May 2007-August 2008 Coastal Training Philippines
Ortigas Center, Pasig City, Philippines
➢ SALES ACCOUNT MANAGER
▪ Builds long term business relationships with private American institutions which
complies with OSHA Regulations by providing various training solutions and options:
• Responsible in growing and managing database to maximize sales in every
account
• Properly and effectively qualifying each account to determine the best training
solution is best offered to them (i.e. traditional materials, web-based training,
or behavior based)
• Efficient coordination with other sales force bodies (i.e. key account managers)
to close the sale as smoothly and as quickly as possible
▪ Key Highlights
•
•
Hitting sales goals as early as the first month on the floor
Successfully creating business relationship with new acquired accounts and
generating new leads.
❖ April 2006-May 2007
Wisdom Light Christian Academy
Quezon City, Philippines
,
➢ SUMMER CLASS FACILITATOR
▪ Facilitator for summer classes in Math, Science, and Reading for summer of 2006
(children’s ages from 3-6 years old)
• Develops syllabus for each age group and each subject matter for a 1 hour class
everyday that lasts for 2 weeks
• Preparation of worksheets for each students
• Execution of the developed materials per student
▪ Key Highlights
• Successful execution of a subject matters syllabus in a 1 hour class with
different age bracket included in one session
➢ Assistant Teacher for Senior Nursery (June 2006-August2006)
▪ Class Adviser for Senior Nursery (August 2006-March 2007)
• Facilitates the Senior Nursery class with students between 4-5 years old
• Preparation of weekly lesson plan for subjects including Math, Science,
Language and Reading, Arts and Crafts and Religion
▪ Key Highlights
• Despite starting in the post with very minimal experience in teaching preschoolers, the students graduated armed with a skills of reading 2-3 letter
words mostly consisting of CVC letters.
• The students graduated with 90-100% comprehension skills
• Successfully handled two students with autism in their mainstreaming programs
• Coordinates with parents with their child’s learning development and other
matters like disciplining the child or exceptional performance
➢ SUMMER CLASS FACILITATOR
▪ Facilitator for summer classes in Math, Science, and Reading for summer of 2006
(children’s ages from 3-6 years old)
• Develops syllabus for each age group and each subject matter for a 1 hour class
everyday that lasts for 2 weeks
• Preparation of worksheets for each students
• Execution of the developed materials per student
▪ Key Highlights
• Successful execution of a subject matters syllabus in a 1 hour class with
different age bracket included in one session
❖ April 2006-May 2006
DOST English Refresher Summer Class
UP Diliman, Quezon City, Philippines
➢ SUMMER CLASS FACILITATOR
▪ Instructor for a four hour English class for DOST scholars entering school year-
• The syllabus implemented includes grammar review, writing skill enhancement,
introduction to public speaking
▪
Key Highlights
•
At the end of the course, each students showed improvement in the three
areas of review
❖ April 2005-August 2005 InfoNxx
Makati City, Philippines
➢ Directory Assistant Agent
▪ Provides directory assistance for US clients
❖ August 2004-February 2005
Ortigas Center, Pasig City, Philippines
Ambergris Solutions (now Tellus)
➢ Technical Support Representative
▪ Troubleshoots clients residential phone line problems for MCI
▪ Trained in handling difficult calls
▪ Responsible for setting up appointments with phone technicians for onsite repairs
EDUCATION
AB English Studies major in Language
University of the Philippines
Diliman, Quezon City
S.Y-
Marcelo H. del Pilar High School
DOST Engineering and Science Education Program
Sta. Isabel, City of Malolos, Bulacan
S.Y-
(Graduated 5th Honorable Mentioned)
As of December 2022
