Name: Ivy Kate Batislaon Adecer
Address: 16A. Augusta St. Brgy. San Isidro V.V.E.V Cainta, Rizal 1900
Contact number:-
Email:-or-Objectives: Seeking for career jobs, to apply my knowledge and skills.
Educational Background
Level
School
Year
Tertiary
Jose Rizal University-
Secondary
San Juan National High School-
Primary
Sta. Lucia Elementary School-
Work Experience
Company name
Description
From –to
Concentrix
Customer Service Representative: helping Australian motorist to pay for their toll or manage their account on line. Setting up visitors pass for them to cover for their trip
July 30 2017- present
Convergys Malaysia
handle customer service related concern billing enquiry, order follow up, credit and refund request and billing dispute
Aug. 2016
-June 18,2017S
Microsourcing Philippines Inc.(Course Advisor)
Setting up a callback for incoming students, new enquiry, and existing students. Handling chat, email and phone support.
Sept.2015- June 5,2016
The Results Companies(SXM IB sales)
Selling radio subscription, car radio, offering promotions to retain the subscriber. Transferring to customer assistance and customer service line for billing and other customer related concerns.
Nov. 2013-Jun. 22, 2015
C3 Contact Channels (Hertz IB sales)
Reservation specialist for Car rentals, providing availability of cars that will suites their needs. Providing locations that will be within the requested radius.
May 2013-Oct. 2013
Wns Philippines (Avis/Budget Group IB sales)
Reservation specialist for Car rentals, providing availability of cars that will suites their needs. Providing locations that will be within the requested radius.
March 2012-March 2013
Intelenet Global Phil (Hilton Hotel IB sales)
Providing quality service for better experience, handling reservations for hotel guest, for business or for leisure, for Hilton VIP quest, helping them with there special request. Checking for availability and providing them available discount.
March 2010 – March 2012
USautoparts Philippines (Car parts customer care )
Handling customer service concerns for car parts, OEM or refurbish car parts. Handling returns, claims and some sales. And transferring calls to the designated departments or individual if requested.
June 2009 – Dec. 2009
Toui de Suite Contact Center (HGV Back office)
Handling back office concerns, consolidation and phone interviews.
June 2007- Dec.2007
Trainings and Seminars
Title
Date /Location
ERT
May 03,2015 –MDC100
Intermediate Excel Training
May 23- 24, 2016 –MDC100
Personal Background
Date of birth: April 22, 1987
Birthplace: San Juan, Metro Manila
Language spoken: English and Filipino
Skills: Computer literate
Proficiency: Ms Office, Mspowerpoint, and MsExel
Hobbies: playing badminton, volleyball, reading books (English Novels, suspense, fantasy and myth and legends), watching English movies, writing poems, dancing and cooking.
Description
I am 29 years old, 4th siblings of Mr. and Mrs. Adecer, bread winner of the family, helping my brother by putting his eldest to school. I’m competitive and hard working, very flexible in terms of work, I can adopt easily in my environment. I love to learn more and observe more in my environment.
In case of Emergency
Contact Person: Yvonne B. Adecer
Address: 16A. Augusta Street Ph. V Brgy. San Isidro, VVEV, Cainta Rizal
Contact #:-
Character Reference: Available upon request
Signature of the applicant
Ivy Kate B. Adecer
Character Reference:
Name
Relation
Contact
Demsy Antonio
Team Lead-
Bernadette Cenina
Friend/former teammate-
April Villa
Friend-
Referrals:
Name
Contact
Bernadette Cenina-
