Ivy Jillian Garlan

PERSONAL PROFILE A Virtual Assistant with 10 years experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities. WORK EXPERIENCE Freelance Virtual Assistant IVY JILLIAN GARLAN VIRTUAL ASSISTANT CONTACT ME AT B18 L4 Azalea Homes Sapang Maisac Mexico Pampanga-- EDUCATION HISTORY College Graduate | Vocational Asian Institute Of Computer Studies S.Y- Express Errands & Courier | January 2023 - Present Operation Coordinator | HR Recruitment Support the CEO in daily operational tasks and scheduling. Manage invoicing processes efficiently. Oversee full-cycle recruitment activities, from job advertising to onboarding, ensuring the acquisition of toptier talent. Conduct interviews and collaborate with hiring managers to select optimal candidates. Assist in formulating and implementing HR policies and procedures. Handle employee relations with sensitivity and confidentiality, fostering a harmonious workplace. Administer employee benefits programs and address queries promptly. Contribute to employee development and training programs. Support HR projects aimed at improving organizational efficiency and effectiveness. IQOR Philippines | October 08, 2021 to June 14, 2023 Recruiting Coordinator Coordinate the entire recruitment process, including job postings, scheduling interviews, and facilitating candidate communication. Collaborate closely with hiring managers to understand staffing needs and prioritize recruitment efforts. Screen resumes and applications to identify qualified candidates for open positions. Arrange and conduct initial interviews, ensuring a smooth and efficient candidate experience. Maintain accurate and up-to-date candidate records in the recruitment database. Assist in the preparation of job offers and facilitate the onboarding process for new hires. Provide administrative support to the HR team as needed, including managing correspondence and maintaining recruitment metrics. WORK EXPERIENCE Danby Appliances Canada | March 29, 2021 – October 01, 2021 Consumer Service Email Support Provide customer assistance via email and chat channels, adeptly identifying and resolving issues. Continuously enhance the quality of customer interactions through proactive improvement initiatives. Collaborate effectively within a team environment to achieve and exceed client objectives. Omni Therapy California | April 21, 2017 – February 10, 2021 Account Receivable Assistant | Patient Coordinator | Staffer Assistant | Quality Assistant Manage inbound and outbound calls, emails, and text messages. Process payments for overdue invoices and record transactions in FileMaker and QuickBooks. Verify therapist credentials and maintain accurate records. Communicate with patients regarding their therapy schedules via phone. Coordinate with Home Health staff to schedule patient therapy sessions. C & M Trade | May 2014 – January 12, 2016 Product Researcher Conduct thorough market research to identify trends, consumer preferences, and competitive landscapes. Evaluate product opportunities by analyzing market demand, pricing strategies, and potential profitability. Source and analyze product data, including sales trends, customer reviews, and competitor offerings. Collaborate with cross-functional teams to conceptualize and develop new product ideas. Generate detailed reports and presentations based on research findings to support decision-making. I hereby certify that all the information is true and correct to the best of my own personal knowledge.