Ivy Ingente

WORK EXPERIENCE Customer Service Representative & Team Leader Sykes Cebu Incorporate | March 2016February 2021 IVY INGENTE VIRTUALASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE MAIN OBJECTIVE To secure a position in a dynamic firm that will give me the opportunity to establish a challenging and evolving career. - Assists and resolve customers issues over the phone - Create Repair tickets for issues unresolved over the phone - Provide satisfying support to customers. - Answer supervisory/managerial calls from the team - Supervised and create action plans to hit KPI'S - Create and send reports - Monitor daily progress and provides coaching to agents WORK EXPERIENCE VIRTUAL ASSISTANT ACCOMPLISHMENTS - Top Agent ( October 2017 - January 2018) - Top Agent (October - December 2019) - Top Agent (January to March 2020) - Top Team Lead (January - March 2020) - Top Team Lead (July- September 2020) CONTACT DETAILS Cell: - Email:-LinkedIn: https://www.linkedin.com/in/ivyingente-099a01207/ Address: Kasambagan St. Panagdait, Cebu City 6000 Legacy Marketing | February 2021 October 2021 - Set Appointment - Calendar Management - Create Contents for FB page posting - Follow-up leads through email, call and SMS - Send update/reports to client VIRTUAL ASSISTANT Evolvez Agency LLC | July 2021 Present - Email Outreach/ Email Marketing - Respond to email - CRM/ Database Cleanup ACADEMIC HISTORY University of Cebu Masters of Science Teaching major in Educational Technology Undergraduate 2017 - 2019 Visayas State University Bachelor in Elementary Education | 2011 -2015 Baybay City Leyte - Member of Student Leaders in Campuses VSU- (Student LINC.) - Mentor’s Guild, Member VSU – June 2011 – 2015 Bunga National High School Bunga Baybay City Leyte | 2007 - 2011 - Editor-in-Chief, The Official School Paper MAIN INTERESTS - Customer Support - Team Management - Account Management - Appointment Scheduling - Content Writing - Virtual Assistance - Email Follow-ups/ Email Marketing - Basic Graphic Design - SMS, Email and Call Support - Data Entry - Lead Generation APPLICATIONS - Microsoft Office Application - Google Suite - Canva - GoHigh Level - Facebook and Instagram - Calendly - Slack - RX