Ivy Grace Tarinay
9-B Maharlika St. Rosario 5 & 6 Subd,
Brgy Sta. Lucia Pasig City, Manila Philippines 1698
Phone: (-
E-mail:-
Objectives
To be able to utilize my skills and use my experience to help an individual or a business. To engage
myself to several different tasks so I can learn more skills to become more effective worker.
Summary
Good interpersonal skills, work well in multi-culture environment
Excellent English in verbal, written and presentation skills
Willingness to learn new skills, can work well under pressure
Good command of computer skills
Experience
Team Leader/Supervisor (AT&T Mobility)
VXI Global Holdings Inc
-Managing Team’s attendance
- Driving the team to meet the daily, weekly and monthly KPI’s
- Provides weekly coaching to improve performance
- Disseminate to the team all information/update from higher operation.
- Provides encouragement to each team members.
(Mar 2021 – Present)
Account Specialist (AT&T – Mobility)
(Jan 2020 – Mar 2021)
VXI Global Holdings Inc
- Primary tasks includes Billing Explanation, Account Changes such as Change of Plan and
Account Information and selling Mobile phones,
Accessories and Services.
- Track orders and coordinate to appropriate group for any post sales concern.
- Performs basic troubleshooting with service impacting issues.
- Maintains a harmonious relationship with the customers all throughout the call
- Ensure that KPI’s are always meet.
Technical Support Representative ( AT&T - Uverse )
(August 2016 – Dec 2019)
VXI Global holdings Inc. SM Cyber 2, Jupiter St. Cor Zodiac St. Brgy Bel – Air, Makati City Philippines
- Main tasks include but is not limited to service troubleshooting for Internet, Television and
Telephone Service.
Resume: Ivy Grace Tarinay
- Follow standard troubleshooting process, set up Technician’s Appointment and coordinate
directly to National Dispatch Center for follow up
- Assist company IT for any remote support needed.
- Maintains a harmonious relationship with customers and promote positive survey.
-Ensure KPI’s are always meet.
-Set up Technicians appointments and coordinate with Dispatch Center for any follow ups.
Crew Trainor
(Aug 2015- February 2016)
Sugar Bun SDN BHD 3rd Floor Huaho Mall, Manggis, Banda Seri Begawan, Brunei Darussalam.
-Main duty is to do managerial work and to train service crews
-Check arrived stocks and make sure it is complete
-Doing an End of Day and End of Month Inventory
-Do sales Bank-in
Service Crew
(Feb 2015 – August 2015)
rd
Sugar Bun SDN BHD 3 Floor Huaho Mall, Manggis, Banda Seri Begawan, Brunei Darussalam.
-Receive and send out orders
-Do cashiers duty
-Making sure entire restaurant is in order.
Customer Support Representative
(May 2012- August 2014)
Aegis People Support Inc. Sen Gil Puyat Ave Cor Ayala Ave, Makati City, Philippines
-Answer inbound calls in timely manner
-Assist customer in account and billing inquiries
Skills
Technical Support
Customer Service
Data Entry
MS Office (Word, Excel, PowerPoint, Publisher, Outlook)
Researcher
People Management
Detail Oriented
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Resume: Ivy Grace Tarinay
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